IT Support Analyst

We are looking for an experienced 1st line IT Support Analyst to join our team.

Who we are

Defaqto is one of the UK’s most trusted sources of financial product and market intelligence. By bringing together product data, technology and consumer insight we help everyone make smarter, more informed financial choices now, and in the future. And in doing so we hope to raise industry standards, power consumer choice and help the industry meet evolving customer needs.

Role overview

Working in a team of 3, you'll provide first line technical support to end-user issues via phone, email or in person. This is an onsite role in our London office.

What you'll do

• Troubleshoot and resolve hardware and software problems promptly and efficiently. 

• Install, configure, and maintain systems, ensuring optimal performance and security. 

• Administer Office 365 applications, such as Exchange Online, SharePoint, and Teams. 

• Monitoring system performance and reporting any irregularities. 

• Ticket Management, creating, updating, and closing support tickets in a helpdesk ticketing system. 

• Setting up and configuring new hardware such as laptops, printers, and other peripherals. 

• Collaborate with cross-functional teams to implement and support IT solutions and projects. 

• Create and maintain documentation related to IT processes, procedures, and configurations. 

• Customer Service, ensuring a high level of customer service and satisfaction. 

• Any other tasks such as coding door cards and potentially other office tasks from time to time

What you'll need to succeed

Essential Experience

• Minimum of one years of experience in an IT support role.

• In-depth knowledge of Office 365 suite, including Exchange Online, SharePoint, and Teams.

• Working knowledge of MacOS and happy to develop further knowledge

• Excellent communication and interpersonal skills, with the ability to effectively interact with end-users and stakeholders.

• Proven track record of troubleshooting technical issues and providing timely resolutions.

• An understanding of basic networking principle (TCP/IP, DNS, WINS, DHCP).

• Networking equipment expertise, in particular the Unify network platform.

Desirable Skills:

• Experience with the follow technologies and systems would be advantageous:

• Microsoft Intune

• Azure

• Linux

• Scripting. E.g. Powershell

Desirable Certifications, Qualifications & Experience:

• CompTIA A+

• Microsoft 365 Fundamentals

• Microsoft Certified: Azure Fundamentals/Administrator, Azure Security Technologies

• ITIL Foundation

Your approach to work

You'll be proactive, keen to roll your sleeves up and enthusiastic, comfortable communicating with a wide range of people.

Work location

You'll be based in our central London office in Farringdon - initially 5 days each week but this may reduce. We're opening a new office so we're unsure of usage at this stage.

Right to Work

Applicants must already hold a legal right to work in the UK without time restrictions. We are currently unable to provide Skilled Worker visa sponsorship.

How we Work

Our values define how we work so that we can achieve our vision, provide a great employee experience, and positively impact our customers.

Think Big | Be Bold | Own it | Team up | Be a Star

We have a vibrant office environment with a hybrid approach to working supported by our flexible working promise. We have a focus on wellbeing, a programme of social, charity and team-building events and free fresh fruit delivered to the office.

Fintel plc and all the businesses within it adopt a zero-tolerance approach to discrimination on any of the protected grounds in the Equality Act 2010.

We are committed to providing equal opportunities to all current and prospective employees regardless of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.

We aspire to have a diverse workforce because, in our view, diversity enables better business outcomes. We also believe that a more inclusive workplace, where people of different backgrounds work together, ensures better outcomes for all staff. From application to interview, we place inclusion at the heart of all we do.

For these reasons we strongly encourage suitably qualified applicants from a wide range of backgrounds.