Venue Manager

Job Location: Academy Training Ground, BR3 1NZ

Contract Type:    Full-time

Who we are:

We are Crystal Palace Football Club, a Premier League Football Club with more than 160 years of proud history. Spread across three different sites - brand new main offices at Selhurst Park Stadium, our London office, and our Training Ground/Academy, we offer the best atmosphere and culture for our fans and our employees.

We strive for excellence in the workplace with a philosophy of high standards, professionalism, and a strong work ethic from our employees. We are constantly trying to grow, diversify and build with not only our team on the pitch, but also our team in the offices and on the ground.

About this role:

Crystal Palace Football Club is seeking a proactive and detail-driven Building Manager to oversee the day-to-day operation of our Academy Training Ground in Beckenham. This will include all areas of the building a functioning in accordance with site specifications e.g. pool and spa areas.

The successful candidate will ensure the site operates to the highest standards of safety, presentation, and compliance, providing a first-class environment for players, staff, and visitors. This role requires excellent communication skills, strong organisational ability, and a hands-on approach to managing on-site teams and contractors.

The successful candidate should either hold, or be willing to undertake within 6 months, a recognised pool/spa plant operations qualification (for example the STA Level 3 Award in Pool Plant Operations, the PASOQ Pool Plant Technician Certificate or equivalent) and will be responsible for ensuring pool/spa plant compliance, water quality, hygiene, and technical operation to industry standards.

Responsibilities:

Site Management & Operations:

• Maintain consistently high standards of presentation, cleanliness, and safety compliance across all areas of the Academy Training Ground, including pool and spa facilities.

• Conduct regular building walk-throughs, identifying and resolving maintenance or compliance issues promptly.

• Liaise with external contractors, suppliers, and maintenance providers to ensure quality service delivery

• Ensure all facilities are compliant with Health & Safety, safeguarding, and hygiene regulations.

• Work closely with the Maintenance and Security teams to coordinate activities, share best practices, and align with Club-wide standards.

Pool & Spa Oversight:

• Ensure the pool and spa areas are operated safely and in compliance with relevant legislation and guidance.

• Monitor and maintain water quality, temperature, and hygiene standards in coordination with contractors or trained staff.

• Maintain accurate records of pool plant operations, chemical dosing, and water testing.

• Undertake (or be willing to undertake) a recognised Pool Plant Operator qualification to ensure compliance and best practice in pool and spa management.

Cleaning & Presentation:

• Ensure site is well presented at all times.

• Carry out regular quality inspections and ensure compliance with COSHH and safe working practices.

General Responsibilities:

• Act as the on-site point of contact for all building-related matters, escalating technical or maintenance issues as required.

• Support event and training preparation, ensuring all spaces are ready for use.

• Contribute to continuous improvement of site operations and presentation.

• Other duties and responsibilities as required by line manager.

• Upholding and promoting the Club’s policies and procedures, including Health and Safety, Safeguarding and Equal Opportunities policies and procedures.

Experience, Skills and Qualifications:

• Proven experience in building or site management, ideally within a sports, leisure, or hospitality environment.

• Experience managing teams in operational or cleaning roles within high-usage facilities.

• Knowledge of pool and spa operations, with a Pool Plant Operator qualification (or willingness to undertake one).

• Strong understanding of Health & Safety, COSHH, and Environmental Health legislation.

• Excellent organisational and communication skills with strong attention to detail.

• Ability to lead and motivate staff and liaise effectively with multiple departments and contractors.

• IT proficiency for scheduling, reporting, and communication.

• Flexible approach to working hours, including early mornings, evenings, and weekends as required.

Benefits:

• Complimentary match day ticket

• Reward and Discount Scheme through our Tech Scheme and Simple Health app

• Health and Wellbeing benefit scheme

• 20% Discount in our Retail Stores

• Discounts in various gyms through GymFlex

• Volunteering Day - 1 Workday off to support a charity of your choice.

• Travel Season Ticket loan

• Holiday allowance that increases every year of service

Our commitment to Equality

At Crystal Palace Football Club, Equality, Diversity & Inclusion is spirited and continues to grow due to the working environment, which makes all staff feel appreciated and welcomed. Crystal Palace Football Club do this by encouraging good relations and practices towards different groups and are committed to promoting employment opportunities that celebrate diversity.

We are committed to attracting, recruiting, and retaining the most talented candidates and the club intends to ensure that everyone who wishes to engage with the club, whether as matchday fans, staff, players, board members, participants in Foundation programmes and any other person engaged with the club's activities, has a real and equal opportunity to do so.

Reasonable Adjustment

We are proud to be a Disability Confident Employer. We guarantee an interview to all disabled applicants who meet the essential criteria for the role, ensuring equitable opportunities for everyone.

If you require disability-related adjustments during the recruitment process, please contact [email protected] (DLO inbox is for disability-related queries only, if you wish to gain further information regarding this vacancy, please contact [email protected] ). We are here to help you through the whole recruitment process including trying to apply for a vacancy, getting in touch with us through the process, and/or helping with access in case you are required to come in for an interview.

Safeguarding

Crystal Palace Football Club is committed to safeguarding and ensuring the welfare and protection of children and vulnerable people and expects all staff to share this commitment. As such, the post holder will be required to undergo any relevant security checks, including a comprehensive background check, Enhanced Disclosure and Barring Service (DBS) to ensure the safety and protection of children and vulnerable individuals.