Head Of Operations

Head of Operations — Greater London

An established B2B services business with operations across multiple client sites is seeking a Head of Operations to lead service delivery, improve performance, and scale processes in a fast-paced, field-based environment.

This is a high-impact role for an experienced operational leader who thrives on driving efficiency, leading teams across multiple locations, and delivering results for enterprise clients.

The Role

* Take ownership of multi-site operations — ensuring service availability, high standards, on-time performance, and cost control.

* Plan and optimise schedules, routing, and stock flows to manage peaks in demand.

* Use data and performance trends to identify priorities, implement solutions, and drive accountability.

* Champion continuous improvement, removing bottlenecks, standardising SOPs, and reducing waste.

* Lead site mobilisations, equipment rollouts, and supplier management.

* Ensure compliance with health & safety and food safety standards, carrying out incident reviews and corrective actions where needed.

* Deliver clear weekly and monthly KPI reporting to senior stakeholders and clients.

The Person

* Proven experience in multi-site operations management, ideally from hospitality (contract catering, QSR, hotels/F&B) or logistics (last-mile, field service, depot/site networks).

* Demonstrated success in improving KPIs such as service availability, on-time performance, waste reduction, and unit costs.

* A data-driven mindset — confident with Excel/Google Sheets and BI dashboards, able to translate insights into action.

* Strong stakeholder management skills with enterprise-level clients and service partners.

* Solid knowledge of health & safety (food safety awareness desirable).

* Full UK driving licence and comfortable with London/field travel.

The Package

* Competitive salary + performance-related bonus

* Vehicle/allowance, tools, and training provided

* London-based role with a field and office mix (Monday–Friday, occasional flexibility required)

This is a fantastic opportunity for a proven operations leader to step into a pivotal role and make a real difference in a growing, client-focused business.

Next Steps

If you have the skills and experience my client is looking for I would love to hear from you