Delivery Manager

About Intent HQ

Recognised by the Financial Times as one of the FT1000 Fast growing companies in Europe in 2022 and 2023, Intent HQ is a leader and innovator in Customer AI Analytics and Data Science with a blue chip international enterprise customer base and solid financial backing from our investors. Our mission is to become the world’s preeminent Customer Intent platform by bringing together privacy-first signals intelligence, proprietary behavioural AI/ML analytics & uniquely accessible enterprise insights into a single platform that organisations will use to build more genuine, sustainable and profitable relationships with their customers. . Our initial focus solved problems for clients in the telecommunications sector, including Verizon & Orange. We have since expanded into the Financial Services, Retail and Social Media sectors including HB Reavis and Zurich Group as clients to name a few.

Our clients typically have tens of millions of customers and billions of interaction events each day. We have developed our platform to handle data at this enormous scale efficiently. Intent HQ is unique because we've focused on understanding customer interaction data. We do the hard-specialised work leaving our clients free to focus on integrating the insight into their business, with one Client seeing an additional £26m annual revenue as a result of using our products and services.

Intent HQ is an exciting place to work, we are very proud to have made our debut on the FT1000 Fastest Growing Companies in Europe for 2022! We have a talented team of circa 100 -people (and growing!) based in & around London, Barcelona, Lisbon and New York & Tel Aviv, collectively speaking over 15 languages!

Why Join Us:

• Exciting Work Environment: Work on cutting-edge technology at the intersection of AI and data analytics.

• We are Winners: AI Company of the year 2024 & Best inTech Employer Women in Tech awards 2022 & 2023

• Growth Opportunities: Advance your career in a fast-paced, innovative industry.

• Hybrid working: Based in our London office 2-3 days per week and the rest of the week remote, depending on location to the office

Role Overview

The Delivery Manager will provide dedicated delivery management capacity within the Delivery & Change team, supporting Intent HQ's growing client portfolio. This is a client-facing role responsible for leading the end-to-end delivery of strategic engagements, ensuring high-quality execution, effective governance, and exceptional client outcomes.

Reporting to the VP of Delivery, the successful candidate will own delivery governance, client relationship management, and operational execution across a portfolio of assigned accounts. The role requires a proactive, highly organised individual who can operate autonomously from day one while collaborating closely with cross-functional teams to deliver complex programmes successfully.

Upon joining, the initial focus will be leading delivery for the BT Searce engagement and supporting the onboarding of new MTN markets, including Uganda and Ghana. As the business continues to grow, the role will flex across the wider client portfolio in line with organisational priorities.

Key Responsibilities

• Own the end-to-end delivery of assigned client engagements, ensuring projects are delivered on time, within scope, and to the highest quality standards.

• Act as the primary delivery contact for clients, building trusted relationships and providing clear, proactive communication throughout project lifecycles.

• Establish and maintain delivery governance, including project planning, reporting, risk management, issue resolution, and stakeholder management.

• Coordinate cross-functional teams to ensure effective execution across technical, operational, and commercial workstreams.

• Drive operational excellence through consistent delivery processes, resource coordination, and continuous improvement initiatives.

• Support the successful onboarding and mobilisation of new client engagements and market launches.

• Identify delivery risks and dependencies early, implementing mitigation strategies to maintain successful outcomes.

• Produce regular delivery reporting and executive updates for both internal leadership and client stakeholders.

• Collaborate closely with the VP of Delivery and wider Delivery & Change team to continually improve delivery capability and client satisfaction.

• Adapt priorities across the client portfolio as business needs evolve, providing flexible delivery leadership where required.

Desired Skills & Experience

• Proven experience in delivery, programme, or project management within a technology, digital, consulting, or professional services environment.

• Strong client relationship management skills, with the ability to build credibility and act as a trusted advisor to senior stakeholders.

• Demonstrated experience managing multiple workstreams and balancing competing priorities in a fast-paced environment.

• Excellent organisational and planning skills, with a strong attention to detail and a proactive approach to problem-solving.

• Experience establishing delivery governance, including project planning, risk and issue management, status reporting, and stakeholder communications.

• Strong communication and presentation skills, with confidence engaging both technical and non-technical audiences.

• Ability to work independently with minimal supervision while collaborating effectively across cross-functional and geographically distributed teams.

• Commercial awareness, with an understanding of client delivery, resource management, and operational performance.

• Experience supporting large enterprise clients and complex, multi-market programmes is advantageous.

• Familiarity with Agile, Scrum, or other project delivery methodologies, with relevant certifications (e.g. PRINCE2, PMP, AgilePM, or Scrum Master) considered beneficial.

Diversity & Inclusion

Intent HQ is an equal opportunities employer with an ethos of commitment to promoting and practicing diversity, equality and inclusion at work. At IHQ, different perspectives, ideas and experiences are valued and respected, with fair and equal opportunities provided for all. Our diversity and inclusion efforts have been recognised with us winning two consecutive Women in Tech UK Awards, under the Best Tech Employer (51-149 Employees)’ category & being shortlisted for the Best Employer for Parental Support award - an achievement we are very proud of.

Our Culture

Working for Intent HQ, you have the opportunity to work with cutting edge technology in an environment where you are encouraged to think and act outside traditional methods. We are a growing business with a flat structure meaning everyone is visible and able to make an impact, not just in their own role, but across the business on a daily basis. We promote a collaborative, innovative and sociable culture, oriented towards performance and competitive advantage. Our DNA is made up of flexibility to all staff with a family friendly approach and focus on personal development. We have high expectations and pride ourselves on our cultural standards.

Benefits

• Private Medical Insurance (subject to eligibility)

• Income Protection with Employee Assistance Programme (EAP)

• Life Assurance

• Higher than statutory maternity & paternity benefits

• Pension scheme

• Flexible working

• 26 days holiday (increasing with service)

• Tech pack

• Training opportunities

• Wellbeing programme

• Oliva mental health platform & counselling

• Cycle to Work scheme

• Free access to onsite gym (including towel-serviced changing rooms and showers)

• Free breakfast daily & healthy weekly lunch (when in office)