COS Assistant Concession Manager, London
- Deliver a high level of customer service through expert styling advice, strong product knowledge, and an engaging brand experience
- Analyse sales data and collaborate with the Concession Manager to maximise Concession performance
- Lead and motivate a team of Sales Advisors to consistently achieve service and presentation standards
- Support recruitment efforts and ensure effective onboarding and training for any new team members
- Identify and nurture future talent, contributing to development plans that support team progression
- Oversee daily store selling and operations ensuring efficiency and alignment with brand standards
- Act as a brand ambassador, consistently delivering the best possible experience for every customer and build effective relationships with our partner store.
- Step into the role of Concession Manager when required, ensuring continuity in leadership and performance
- Good knowledge of store operations & standards from previous experience working in retail, preferably within a fashion environment
- Customer-Focused: You genuinely enjoy engaging with customers and lead by example in prioritizing their needs to deliver great service.
- Product Passion: You have a genuine interest in the products we offer and love sharing that enthusiasm with customers.
- Eager to Learn: Open to feedback and actively seek out opportunities for personal and professional development.
- Excellent Communication: Clear, confident, and empathetic in both customer and team interactions, able to provide clear direction and constructive feedback when needed.
- Adaptability & Flexibility: Adaptable and responsive to changing priorities and customer requests.
- Comfortable working varied hours, including evenings, weekends, and holidays.
- Confident communicator in English: additional languages are an advantage but not required Preferable but not mandatory
- Team Leadership: Proven ability to organise and motivate teams in fast-paced environments to deliver high service standards.
- Analytical Thinking: Understanding of key retail KPIs and how to use them to drive performance.
- This is a full-time position with a contract of 39 hours a week based in our new Cos Flagship Concession .
- Apply by sending in your CV in English as soon as possible, but no later than the 31.05.2026 .
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