Maintenance Operative

Maintenance Operative

Location: Canary Wharf, London

Salary starting: £35, 105 per annum

Hours: 37.5 hours per week. Maintenance Operative work 5 days out of 7, between the hours of 7:30am - 8:30pm. You will be required to work weekends and bank holidays on a rota basis.

We are looking for a proactive and detail-oriented Maintenance Operative to join our team! In this role, you will be responsible for the day-to-day management of reactive and preventative maintenance in a selected urbanest community, ensuring a secure, safe, and comfortable living environment for our residents.

Key Responsibilities as the Maintenance Operative:

• Manage daily maintenance tasks, including fixing issues like unblocking sinks, repairing damaged paintwork, and other general repairs.

• Perform regular checks and building walks, logging observations on an iPad and following up on maintenance issues.

• Inspect communal areas, plant rooms, corridors, and resident rooms, ensuring all areas are maintained to a high standard.

• Collaborate with the Customer and Night Teams to provide 24/7 support and solutions for our residents.

• Ensure the safety, comfort, and security of the property, taking pride in its appearance.

Supporting Our Residents:

• Deliver excellent customer service while respecting residents' privacy and personal information.

• Learn about our processes to maintain a safe environment for residents and colleagues.

Being Part of the Team:

• Work closely with the Maintenance Manager and Supervisor to maintain accurate maintenance records and property documentation.

• Actively contribute to monthly team meetings and support the onboarding of new team members.

• Participate in training to develop new skills and knowledge, including our IT Resident reporting systems.

• Respond to issues or incidents promptly, calling emergency services if needed.

• Assist on-site contractors to ensure work is completed safely and efficiently, following health and safety guidelines.

• Report any safety hazards and maintain strict health and fire safety standards.

Skills and Experience we're looking for:

• Experience in Facilities, Estates, or Maintenance with a proven track record of maintaining properties to an exceptional standard.

• Knowledge and experience on basic plumbing, plastering, carpentry, painting and repairs

• Able to help provide the best resident experience with a calm, positive attitude.

• Sensible under pressure and confident in solving problems and finding solutions.

• Friendly and welcoming to residents, visitors, and contractors.

• Strong organizational skills and able to work through tasks within set timeframes.

• A great timekeeper with a flexible approach to work.

• Computer literate with a willingness to learn new systems.

• Experience with large plant systems, BMS systems

Benefits

• Travel & Cycle to Work Loans – Helping you get to work in a way that works for you

• Enhanced Maternity & Paternity Leave – Supporting you through life’s most important milestone

• Health & Wellbeing Support – Comprehensive financial, mental, and physical health resources

• Recruitment Bounty – Know someone great? Get rewarded when they join

• Generous Company Pension Contributions – Supporting your future, today

• Free Eyecare Vouchers – Taking care of your vision

• Life Assurance Policy – Peace of mind for you and your loved ones

• Team Events & Staff Parties – Because we believe in celebrating together

• Long Service Awards – Recognising your dedication and loyalty

• Employee Assistance Programme – Free, confidential support when you need it

• Training & Development Programme – Helping you grow your skills and career

• Perkbox Discounts – Everyday savings on the things you love

• Half-Price Gym Membership – Stay active with The Gym Group

• Medicash Health Cash Plan – Claim cashback on everyday healthcare costs, including dental, optical and physiotherapy treatments.

This is a wonderful opportunity to join an ambitious, thriving and professional company, located in the heart of London. We started in 2009 and are now a 210+ strong team working every day to embody our values: Integrity, Development, Energy, Achievement and Support.

Our head office is in Covent Garden, and we operate a 24/7 business out of nine communities across the city (King’s Cross, St Pancras, Hoxton, Tower Bridge, Victoria, Vauxhall, City, Westminster and Battersea), with nearly 5,000 total beds. We opened urbanest Battersea in September 2024, one of the world’s most sustainable student accommodation buildings, and look forward to opening our 10th and largest community, urbanest Canary Wharf in 2026. With 1,672 beds, urbanest Canary Wharf will further enhance our sector leading status when it comes to sustainable developments.

Our communities each have a unique feel with buzzing social areas and quiet study spaces for our residents, and we are proud to offer an amazing living experience for students attending leading universities such as King’s College London, University College London, LSE, New York University, University of Arts, SOAS and many others. We have a co-ordinated calendar of in-house events to help students discover London and truly enjoy their time with us, ensuring urbanest has a positive impact during this developmental stage of their lives, serving us in our Mission:
“To enhance university life by delivering responsible, sustainable communities across London.”

At urbanest we are proud of our incredible work culture, and we all come together at different events throughout the year to celebrate our achievements. We are also pleased to offer numerous staff benefits, including discounted gym membership, travel to work/cycle to work loan, a generous company pension contribution, access to Wellbeing app Headspace, and more. Join us at urbanest and help us achieve our Vision of “a living and working experience better than yesterday; even better tomorrow.”