Retail Supplier & Fulfilment Manager

We’re looking for a confident and organised Retail Supplier & Fulfilment Manager with experience of working in a retail environment to lead the way in managing supplier relationships and fulfilment operations that support the British Heart Foundation’s (BHF) retail network.

In this important role, you’ll take charge of procurement activity, keep a close eye on spend, and make sure we’re getting great value from our suppliers—all while staying within budget. You’ll work closely with suppliers, finance, procurement, and retail teams across the UK to improve ordering systems, boost efficiency, and strengthen cost control.

You’ll also manage key supplier accounts, carry out regular performance reviews, and lead an annual review to identify new opportunities for improvement. This is a fantastic chance to play a key role in keeping our retail operations running smoothly and cost-effectively, helping us continue funding life-saving research.

About you

Ideally you would have retail experience to enable you to understand the needs of the end user, our retail teams.

You’re a detail-oriented and self-motivated retail operations individual with strong experience in procurement, ordering processes, and spend control. You bring a solid understanding of retail environments and have been involved in cross-functional projects aimed at optimising stock management and fulfilment systems.

With excellent IT skills in MS Excel, Word, and PowerPoint, you’re confident in budgeting, forecasting, and data analysis.

To be successful in this role, you’ll have:

• Experience of managing people
• Strong people skills, with the ability to build relationships with suppliers and colleagues
• Clear and effective communication (both written and verbal)
• Strong analytical and problem-solving abilities
• Exceptional organisational and time management skills
• A collaborative mindset with the ability to influence and build relationships across teams

Working arrangements

This is a hybrid role, where your work will be split between your home and at least one day per week, on average, in your base office, either Northampton or Greater London House. This may vary from time to time, so you will need to work in a flexible way to unlock your best work for our cause.

This role is working a 32-hour week. This can be worked over 4 or 5 days.

About us

We value and respect every individual’s unique contribution, celebrate diversity, and make inclusion part of what we do every day. 

Our Equality, Diversity and Inclusion (EDI) Strategy,  Igniting Change , along with our internal EDI group, Kaleidoscope, and a growing number of employee network groups (our Affinity Groups), help us create an environment where all our colleagues and volunteers can succeed.

Interview process

The interview process will consist of a two-stage process. 1st stage interviews will be via Teams on Thursday 25th & Friday 26th September. 2nd stage interviews will be held in person at either our London or Northampton office. These will be on Thursday 2nd October.

How to apply

It’s quick and easy to apply for a role at the BHF. Just click on the apply button below. All you’ll need is an up-to-date CV and a supporting statement, outlining your interest in the role and how you meet the role’s criteria.

As part of our commitment to be an inclusive employer and ensure fairness and consistency in selecting the best candidate for this role, the BHF will use anonymous CV software as part of the application journey.

Should you need any adjustments to the recruitment process, at either application or interview, please contact us.