Institutional Revenue Manager, EMEA

Institutional Revenue Manager, EMEA, Permanent, £49,520 - £54,000

Join us and be part of a mission-driven, independent publisher. You’ll work with a diverse group of people who share a passion for empowering researchers, educators, and institutions to shape the future.

About Sage:

Sage is a global academic publisher of books, journals, and library resources with a growing range of technologies to enable discovery, access, and engagement. Believing that research and education are critical in shaping society, Sara Miller McCune founded Sage in 1965. Today, we are controlled by a group of trustees charged with maintaining our independence and mission indefinitely. 

Our guaranteed independence means we’re free to:

• Do more – supporting an equitable academic future, furthering disciplines that drive social change, and helping social and behavioural science make an impact

• Work together – building lasting relationships, championing diverse perspectives, and co-creating resources to transform teaching and learning

• Think long-term – experimenting, taking risks, and investing in new ideas

About our Team

The Institutional Revenue Manager, EMEA sits within the Library Sales Operations and Renewals team. We are a friendly, collaborative and diverse team who support, enable and extend the efficiency and effectiveness of our sales function. We focus on providing the tools and resources the business needs to excel at selling Sage products in the library market, as well as protecting and growing subscription-based revenue across Europe, the Middle East and Africa (EMEA). We work closely in partnership with a wide variety of internal teams, maintaining income streams, and growing sales across a variety of digital products.

Your new role:

The Institutional Revenue Manager, EMEA is accountable for driving the retention and growth of institutional subscription revenue across the region. The role owns renewal activity for customers within EMEA markets, working closely with sales teams, circulation teams, agents, and operations to improve renewal rates, reduce revenue leakage, and identify upsell opportunities. Through a combination of data-driven insight and strong partner engagement, the role ensures timely renewals, improved forecasting accuracy, and consistent revenue performance across EMEA. The position plays a key role in strengthening coordinated renewal processes and supporting long-term customer value and continuity.

• Own and manage the renewal pipeline for institutional subscriptions across assigned EMEA markets to deliver against agreed renewal rates, revenue retention, and upsell targets

• Identify and mitigate renewal risks, proactively reducing attrition and revenue leakage while Identifying and progressing upsell opportunities to a range of Sage's library products

• Re-engage lapsed customers through targeted renewal strategies and commercial offers

• Partner with agents and colleagues in sales, to drive coordinated renewal strategies while collaborating with Global Circulation to ensure alignment on renewal policy, invoicing, and access

• Support the transition and retention of new Sage acquisitions

• Maintain accurate renewal forecasting and pipeline visibility within CRM systems

• Contribute to continuous improvement of renewal workflows and processes and regional methodologies

Could you be our next Institutional Revenue Manager?

Are you someone who:

• Has experience working with agents and/or consortia models, with knowledge of academic publishing and institutional sales cycles

• Demonstrates strong commercial skill, with a proven track record of retaining and growing recurring revenue

• Brings experience in renewals, account management, customer success, or sales operations within B2B, publishing, or SaaS environments

• Has a proven ability to handle a large number of customer accounts across multiple countries

• Possesses strong analytical skills, with the ability to interpret data, identify trends, and influence decision-making

• Communicates effectively and manages customers and internal colleagues with confidence

• Demonstrates a high attention to detail, with strong interpersonal, organizational and pipeline management capability

• Is proficient in CRM and reporting tools (e.g., Salesforce, MSCRM, Excel, Power BI)

• Thrives in a fast-paced, evolving regional environment

Overview of benefits:

• 25 days annual leave (plus bank holidays) with 2 additional floating personal days.

• Hybrid working up to 2 days per week in office and a home working allowance.

• Life assurance, income protection, and travel insurance.

• Private medical cover and access to the company doctor.

• Tuition scheme and support for pursuing professional qualifications, including access to Sage books and journals.

• Variety of snacks and beverages available in the office.

• Healthy lifestyle reimbursement and anniversary trips.

• Access to Company loans (season ticket loan, rental deposit loan, cycle loan).

We’re a Disability Confident Employer (Level 1). If you’d like to apply under this scheme, please let us know in your application.

We’re committed to making our recruitment process accessible and inclusive. If you’d like to request reasonable adjustments, please email [email protected] . Please note we only accept applications via email if an adjustment has been agreed.

To ensure we can give each application the attention it deserves, we may consider bringing the closing date forward. Therefore, we encourage you to submit your application as soon as possible to ensure it is considered.

Diversity, Equity, and Inclusion

At Sage, we are committed to building a diverse and inclusive team and to sustaining a culture that celebrates diversity, encourages authenticity, and builds a deep sense of belonging. We encourage applications from all members of society irrespective of age, disability, sex or gender identity, sexual orientation, colour, race, nationality, ethnic or national origin, religion, or belief as crafting value through diversity is what makes us strong.