Duty Manager

Rocket Padel BPS - Duty Manager

Location: Rocket Padel Battersea Power Station, SW11 8DQ
Salary: Competitive - DOE
Contract Type: Full-time - flexibility to work evenings, weekends, and holidays required
Commute: Applicants must be able to reliably commute or plan to relocate before starting work

About Us

Rocket Padel is a fast-growing business on a mission to create the most fun, open, and social exercise community for everyone. Since 2018, we’ve established and operated over 100 courts across Scandinavia. In 2023, we proudly opened our first UK venue in Bristol - and now we’re bringing London’s first premium indoor riverside Padel venue to Battersea Power Station.

Rocket Padel Battersea Power Station (BPS) features four premium indoor courts, a café, lounge, pro shop, and changing facilities. With exciting expansion plans already underway, we’re actively exploring new sites across the UK.

Overview

As Duty Manager at Rocket Padel, you’ll play a pivotal role in the daily operations of our premium club - ensuring excellence across every touchpoint. Leading by example, you’ll set and maintain the highest standards of service, presentation, and safety.

This role suits a proactive, organised individual with hospitality or leisure operations experience who thrives in fast-paced, people-focused environments. You’ll inspire and support the team to deliver exceptional service, take ownership of operational standards, and take pride in the seamless running of the club.

Key Responsibilities

Club Operations

• Lead daily operations, acting as the senior staff member on duty to ensure smooth running of all areas.
• Motivate, coach, and support the front-of-house and bar teams to deliver consistently high standards.
• Conduct pre-shift briefings and end-of-day debriefs to align the team and review performance.
• Take ownership of operational standards - from cleanliness and presentation to service delivery.
• Drive continuous improvement by identifying and implementing ways to enhance efficiency and guest satisfaction.
• Ensure adherence to all club procedures, policies, and opening/closing checklists.

Member & Guest Experience

• Deliver a warm, professional, and engaging welcome to every member and guest.
• Support with bookings, memberships, and general inquiries, ensuring a smooth and efficient experience.
• Anticipate and respond to member needs, resolving any issues promptly and professionally.
• Play an active role in organising and hosting events to foster community engagement.

Facility Management

• Ensure all club areas - including courts, lounge, and locker rooms - are maintained to the highest standard.
• Conduct regular facility inspections, proactively addressing maintenance or presentation issues.
• Coordinate with cleaning and maintenance teams to uphold Rocket Padel’s premium standards.

Food & Beverage Service

• Support in the daily operation of the bar and lounge, maintaining exceptional service levels.
• Support the preparation and delivery of fresh, quick-preparation food and drink options.
• Ensure compliance with hygiene, safety, and stock rotation standards (FIFO), assisting with ordering and stock control.

Health & Safety

• Ensure full compliance with all health, safety, and food hygiene regulations.
• Conduct regular checks and report hazards, accidents, or maintenance issues immediately.
• Promote a safe, clean, and welcoming environment for members and staff.

Qualifications & Skills

• Proven experience in hospitality or leisure operations, ideally within a premium or high-volume environment.
• Strong leadership and people management skills, with the ability to motivate and inspire others.
• Excellent organisational and multitasking abilities, with strong attention to detail.
• Calm, confident, and solutions-focused when handling operational challenges.
• Passionate about delivering exceptional customer experiences.
• Knowledge or strong interest in Padel, tennis, or sports hospitality.
• Level 2 Food Safety and Hygiene Certificate (highly desirable).
• First Aid qualification (desirable).

Benefits

• Complimentary Membership, including discounts on food, beverage, and merchandise.
• Opportunity to shape operations and play a key role within a growing, premium brand.
• Be part of a passionate, dynamic team driving the UK’s Padel revolution.

Why Rocket Padel

Join the Padel Revolution! Working at Rocket Padel is more than a job - it’s an opportunity to be part of something bigger. You’ll grow professionally while helping shape the future of one of the fastest-growing sports in the world.

Rocket Padel is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.