Triage and Engagement Officer

We are working closely alongside a Local Authority in Lewisham to assist with the appointment of a Triage and Engagement Officer , on a 9-month contract , likely to be extended at clients discretion. Please apply with your CV for immediate consideration.

Rate of Pay : £17.78 - £22.64 per hour

Summary:

The Triage and Engagement Officer will play a key role in developing and delivering a single front door triage system to support residents, particularly those who are harder to reach, such as NEET young people or economically inactive individuals. This post will provide trauma-informed triage, outreach, and engagement, while also supporting Lewisham Works employer engagement and adult learning offers. The role requires excellent communication, empathy, and organisational skills to ensure that residents are effectively referred, supported, and sustained in employment, training, or functional skills interventions.

Responsibilities:

• Develop and implement a single front door triage system for Lewisham Works.
• Provide trauma-informed triage to residents, young people, and personal advisors.
• Conduct outreach to engage harder-to-reach resident groups, such as NEET young people and inactive individuals.
• Support the employer engagement team to broker and enrol residents into Intermediate Labour Market (ILM) placements.
• Develop and maintain relationships with employers to promote opportunities for young people.

Qualifications :

• Good levels of literacy and numeracy.

Requirements:

• Evidence of training or awareness in trauma-informed practice (desirable).

Experiences :

• Proven experience of working with diverse resident groups, including those harder to engage.
• Track record in customer service and stakeholder relationship management.
  
• Experience in trauma-informed practices, outreach, or community engagement.
• Experience using IT systems for data management and reporting.

Please note:

• You should be available to work immediately or at a short notice.
• You should have right to work in U.K
• This role requires an Basic DBS

Disclaimer : Brackenberry Ltd is acting as an Employment Business in relation to this vacancy. We are committed to equality in the workplace and is an equal opportunity employer. Unless otherwise stated all of our roles are temporary, though assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

Important : We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary. Your DBS must be either through us or be accompanied by a subscription to the DBS updating service.

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