Senior Director, Product Development & Management - Payments, Collections, & Direct to Scheme

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

Visa is searching for the Senior Director for Product Development & Management, Account & Wallet Payouts within Visa Direct. This leader plays a crucial role in driving efficiency and growth in Visa Direct and will have end-to-end ownership of product development and management, including identifying and prioritizing ideas, discovery, inception, implementation, product launch, post launch enhancements, pivots, and sunsetting products and features. They are responsible for setting the vision, strategy, and managing roadmap and backlog for their product, and establishing Visa as a trend setter in the real time payment industry. This role can have product leaders and product managers reporting to them

To deliver on these objectives, this role requires deep collaboration across the entire enterprise. The Senior Director of Product will work closely with internal and external stakeholders, including technology, sales and account management, solutioning, operations, compliance, and other teams across Visa, as well as external vendors, industry groups, and regulatory bodies.

Responsibilities

So, what do we expect of you, day to day?

• Stay up to speed with the latest developments and trends in the payment industry and identify emerging opportunities and threats for Visa Direct. Stay up to date and informed on latest development in client fund management and safeguarding techniques, payment related liquidity management and optimization

• Define and manage the product roadmap based on market trends, input from stakeholders across the business and the overarching company strategy and product vision.

• Oversee new product and feature implementation, working with technology, sales and account management, operations, risk and other functions, direct and unblock product leaders and managers.

• Define and monitor metrics for the solutions launched, drive continuous improvement and enhancement of products and features.

• Lead, mentor, and provide direction to the team of product leaders and managers, and cross-functional teams as appropriate, with the right resources, tools, and proper guidance for success.

• Communicate and showcase the team’s achievements, learnings, and best practices to internal and external audiences.

• Champion Visa values across the organization. Act as an ambassador to attract world-class and diverse talent in the market, whilst developing internal talent that will help Visa to thrive.

This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.

Qualifications

• The ideal candidate will bring experience in product development/management with a track record of developing an improving products in a large and complex organization, preferably in the payments or financial services sectors.
• S/he should be a natural collaborator, with excellent communication skills and strong executive presence. The individual must be disciplined in prioritization, able to execute and commercially driven. S/he will be comfortable with ambiguity, possessing the maturity and capability to interact and influence across multiple levels of the organization, internal and external, to Visa.
• Functional Product experience, with a mature understanding of payment and associated liquidity management systems, value added services, product lifecycle strategies, design, and execution. Technical in nature with the ability to understand and shape the details as well as set an overarching direction.
• Highly competent and influential in communication, liaising with various stakeholders both internally and externally.

Key Capabilities
• Strategic thinker: Has superior strategic and analytic skills and is capable of clearly communicating a long-term vision to his/her team, the Company, and Visa’s clients. Ability to forecast, plan, execute on various initiatives across different time horizons.
• Communication: Excellent communication, presentation and, storytelling skills, with the ability to articulate complex and technical concepts to a variety of audiences, and to influence and persuade senior stakeholders.
• Client Focus: Cultivates partnerships with current and potential customers across the payment’s ecosystem. Understands the current industry and can link potential client needs to future product development initiatives. Strong presence and engagement with clients.
• Team Leadership: Identify, develop, and lead a team of product specialists through effective people management and development programs in accordance with Visa values and practices. Foster an inclusive team culture that is collaborative and inquisitive, developing bench strength and planning for succession while able to make tough decisions when required.
• Influence and Relationship Building: Exhibit relevant and consistent leadership behaviors in team management and internal interactions with peers, senior management, clients, and third-party vendors. Work effectively across a global matrix organization.
• Champion for Talent: Engenders trust as a leader, internally & externally, championing the Visa brand for high-potential and diverse talent. Continually seeks diverse perspectives and creates an inclusive environment for collaboration through the region and Visa’s organization.
Personal Characteristics
• An intellectually curious but humble leader with a high degree of compassion, able to engage, enable, and inspire others.
• Owner mindset, creative and resourceful in overcoming barriers and unexpected roadblocks. Courageous in spirit, driving change through collaboration and innovation.
• A hands-on approach to all activities with real passion and high levels of energy. Agile and comfortable adapting to different environments.
• Possesses high personal standards of ethics and integrity towards employees, stakeholders, and customers. An authentic leader who intuitively engenders an inclusive environment, enabling the business to reach its goals.
• Diversity of thought and experience. Continually seeks new perspectives and feedback, takes an inclusive approach, and engages diverse points of view.
• High levels of learning-agility with a real interest in the payment ecosystem and a ‘technology / digital-first’ approach.
• Entrepreneurial and comfortable with ambiguous and change-led environments, self-confident with an authentic style that gravitates to championing change.
• Eager to seek a challenge and expand frontiers, brings a visionary approach. Sets and meets a high bar of goals and principles.
• Committed to building a community through Visa’s Leadership Principles.
o Lead Courageously
o Obsess about Customers
o Collaborate as One Visa
o Execute with Excellence

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.