Single Point of Access Support Assistant Apprentice

Summary

The SPA Support Assistant efficiently uploads referrals and contacts for the Single Point Access (SPA) system. Based in the Multi-Agency Safeguarding Hub (MASH), the role collaborates with partners - including police, health, probation, and adult services - to share information and safeguard children.

Wage

£17,447.04 a year

29 days annual leave, increasing to 33 days after 2 years and 35 days after 4 years with an additional day off in your birthday month (Or for term-time workers, your leave entitlement consists of the non-working periods in your contract)
Flexible working options - helping to keep a good work life balance
A comprehensive Employee Assistance Programme
A range of staff benefits and discounts
An excellent learning and development offer to support your career pathway

Training course

Business administrator (level 3)

Hours

Monday - Friday 9am - 5pm

36 hours a week

Start date

Monday 2 November 2026

Duration

1 year 4 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

This is an exciting new role within the SPA (Single Point Access) where you will be responsible for ensuring referrals and contacts are uploaded onto our system efficiently and speedily.

Through the Multi- Agency Safeguarding Hub (MASH), the SPA works in partnership with the police, health and mental health, probation, and adult services to share information so that we can together provide the most appropriate response to concerns about children.

As the SPA Support Assistant, you will work closely alongside Social Workers and Contact Information Officers, playing a crucial role in supporting the overall functioning of the SPA by ensuring large numbers of contacts are uploaded onto the system each day.

Where you'll work

Guildhall 2
High Street
Kingston upon Thames
KT1 1EU

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

ACHIEVING FOR CHILDREN COMMUNITY INTEREST COMPANY

Training course

Business administrator (level 3)

What you'll learn

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

Business Administrator Level 3.

Training will take place at work, 6-hours each week.

More training information

Way2Work is a professional UK based apprenticeship training provider offering apprenticeship vacancies and full-time job opportunities for people aged 16+.

The Way2Work service has been successfully supporting young people to find apprenticeship vacancies and achieve their apprenticeship qualifications for 40 years, all with local employers who value and encourage them to achieve their full potential.

Fully funded by the Skills Funding Agency, we deliver intermediate, advanced and higher apprenticeships on behalf of London Borough of Richmond upon Thames, the Royal Borough of Kingston and the Royal Borough of Windsor and Maidenhead.

Requirements

Essential qualifications

GCSE in:

• 5 GCSES or more (grade 4 or above)
• English (grade 4 or above)
• Maths (grade 4 or above)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Presentation skills
• Administrative skills
• Number skills
• Analytical skills
• Logical
• Team working
• Creative
• Initiative
• Non judgemental
• Patience

Other requirements

• Passing a Disclosure and Barring Service (DBS) check
• Being comfortable with difficult conversations relating to children's safeguarding