Groups, Meetings & Events Coordinator

Company Description

We are currently looking for a Groups, Meetings & Events Sales Coordinator to join our London Sales Team!

You’ll be a key player and support to our Groups & Events team by handling admin, systems and everything in between to drive the conversion of enquiries & planning of meetings, events & group accommodation bookings. Working across our London portfolio, comprising of The Hoxtons Shoreditch, Holborn, Southwark and next up Shepherds Bush in late 2022, it’s a great opportunity to join a fast paced, multi property, reactive sales & planning team.

Job Description

What you’ll do…

• Manage a central inbox and phone system, distributing enquires, ensuring our guests reach the right person & have a smooth & memorable first impression of The Hoxton
• Keep things running smoothly by supporting our team across reactive and proactive, from creating and updating bookings, contracts & invoices; regular reporting and updating of our systems, rooming lists, rate loadings, RFP’s, presentation decks, monthly reports, processing commissions, and diary management etc.
• Manage internal bookings & requests, including site visits with clients as required to support the team
• Build strong relationships with the Hotel teams and external third parties, keeping the guest experience at the heart of everything you do
• Liaising with clients and managing smaller bookings as required
• Get involved with projects & ad-hoc activities across the 4 Hotels and champion multiple projects
• Support the team in growing and moving the function forward

Qualifications

What we’re looking for…

• Experience working within hospitality or a similar role; you’re looking for an opportunity to take the next step into a career in groups & event sales
• Someone who is proud of their OTT attention to detail and knows how to stay organised while working at a fast pace
• You’re confident using systems such as Outlook, Excel, Microsoft Word, Adobe (experience using OPERA, Delphi, CRM system would be an advantage)
• A people person, great at building strong and lasting relationships
• You’re looking for a challenge and a place where you can be you (no clones in suits here)
• You’re not precious. We leave our egos at the door and help get stuffdone
• You want to be part of a team that works hard, supports each other and has fun along the way

Additional Information

What’s in it for you…

• Salary: competitive salary
• Holidays: 25 days plus the 8 bank holidays
• A health cash plan to claim money back and get access to lots of ways to support your physical & mental wellbeing
• It’s ok not to be ok, we have a confidential hotline for any support you require about anything and a network of mental health first aiders
• Treat yourself once in a while with lots of retail & hospitality perks through our partners
• Enjoy a free night at The Hoxton and a meal for two when you first start with us
• Goes without saying, but we’ll feed you during your shift
• Excellent discounts across the Ennismore family for you and your nearest and dearest (even if you decide to leave us!)
• Free night at The Hoxton every year and something a little extra £££ when you hit the big milestones!
• Lots of opportunity to progress and switch it up as part of a global family of brands
• Training to get you settled into your role, learning academies to broaden your skillset and development that helps you think, make and thrive at work
• Extra time off to volunteer with one of our partner charities
• Regular team get togethers, from our team drinks to our (pretty special!) bi-annual parties – we know how to have a good time!
• Enhanced family leave for when you’re expanding your family
• An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact.