Housing Officer (BAND2C) - Housing
Job Category : Housing
Location :Sutton Housing District, Sutton Housing Partnership
Hours Per Week : 37.5
Start Date : Immediate start
Salary: £15.18 per hour
This role is in a busy team which is the front line service for Sutton Housing Partnership.
We are responsible for managing busy Customer Care and Repairs email in boxes and ensuring these a responded to within our service standards. We also triage Housing Management and Repairs calls, raise repairs and undertake admin tasks for a busy Housing Management service
We are based in our office with no hybrid working.
Skills & Experience
Essential:
Experience in delivering a high-quality customer service across multiple channels; Phone, E-mail, Chat, social media etc
Excellent listening skills, analysis of customer needs and applying appropriate resolution
Good written and oral communications
A proactive approach to responding to customer needs and expectations
Be able to work as an individual and as a member of a team
Have excellent organisational skills with the ability to prioritise workloads to meet customers needs.
Be capable of dealing with different customers and situations
Desirable:
Use of NEC (Northgate) or equivalent
Outcome focused
Recommended Jobs
Teacher of PE - Leading Independent School - April
Are you a passionate Girls' PE Teacher with a commitment to academic excellence? We are recruiting for a leading Independent school in Enfield for a full-time, permanent role starting in April 2026. …
Development Scientist - Biological Kits
About Us: Portal Biotech has built the world’s only platform capable of sequencing full-length proteins at the single-molecule level. Using our nanopore technology, we read intact proteins of any …
English ECT - Excellent School - Wandsworth
Full-time | Permanent | January 2026 Start | Salary: Paid to Scale An ambitious and inclusive 11–18 co-educational secondary school in Wandsworth is seeking an enthusiastic and committed English E…
Computer Science Role in Barnet | September start
Are you a Computer Science Teacher looking for a school where the staff are happy and the students are passionate? We are recruiting for a full-time, permanent role in Barnet starting in September 20…
Senior Knowledge Lawyer
As a Senior Knowledge Lawyer, you will play a key role in driving the firm's knowledge management strategy in line with wider business objectives. Acting as a trusted adviser to legal teams, you will…
Risk Actuary - 12 month Fixed Term Contract
Job Details pmactuarial specialise in Actuarial search within UK Life insurance. We have been asked to find a Risk Actuary for a 12 month period. Working within a growing life insurer, this ro…
Account Management Internship (12 month paid placement...
WE ARE HIRING AN ACCOUNT MANAGEMENT INTERN (12 month placement 2026/27) Ever opened a new bank account and got a weekend away? Spent on fashion and received a personal styling session? Picked up gr…
EYFS SEN Teaching Assistant | Supportive Primary School...
ASAP Start | Long-Term Role | £90–£110 per day Are you passionate about Early Years education and eager to support children who require additional help? This friendly Brent primary school is looki…
Senior Architect
We are looking for an experienced Healthcare Architect to complement our friendly and dynamic healthcare team. Based in our London studio, you will have the opportunity to lead projects across the UK…
Engineer (Telecoms)
As a Senior Telecoms Engineer within the Telecoms function of SP Energy Networks, you will provide effective support in the design, maintenance, and cost-efficiency of the operational telecom infrast…