Housing Officer (BAND2C) - Housing
Job Category : Housing
Location :Sutton Housing District, Sutton Housing Partnership
Hours Per Week : 37.5
Start Date : Immediate start
Salary: £15.18 per hour
This role is in a busy team which is the front line service for Sutton Housing Partnership.
We are responsible for managing busy Customer Care and Repairs email in boxes and ensuring these a responded to within our service standards. We also triage Housing Management and Repairs calls, raise repairs and undertake admin tasks for a busy Housing Management service
We are based in our office with no hybrid working.
Skills & Experience
Essential:
Experience in delivering a high-quality customer service across multiple channels; Phone, E-mail, Chat, social media etc
Excellent listening skills, analysis of customer needs and applying appropriate resolution
Good written and oral communications
A proactive approach to responding to customer needs and expectations
Be able to work as an individual and as a member of a team
Have excellent organisational skills with the ability to prioritise workloads to meet customers needs.
Be capable of dealing with different customers and situations
Desirable:
Use of NEC (Northgate) or equivalent
Outcome focused
Recommended Jobs
Freight Operator - Events
Great opportunity to join one of the fastest growing specialist international logistics providers to the events, sport and entertainment industries comprised of a passionate team of leading industry …
Senior Financial Lines Claims Adjuster
A Lloyd's Managing Agency seek a Senior Claims Adjuster to work within their Financial Lines claims team. Responsibilities will include handling Financial Institutions, D&O, W&I, Management Liability …
Financial Analyst Intern
DESCRIPTION Finance teams are the strategy drivers to any organization. This role gives you the opportunity to be a part of making business decisions at scale, in a multinational company that stil…
Business Teacher - Independent Boys’ School in Lambeth...
Business Teacher – Independent Boys’ School in Lambeth (January Start) Location: Lambeth Start Date: January 2026 Contract Type: Full-time, Permanent Salary: Paid to Scale A respecte…
Lead Veterinary Surgeon
Lead Veterinary Surgeon Location: Greater London Hours: Full-time, 40 hours per week Salary: £60,000 - £70,000 per year GLG Vets is thrilled to offer a fantastic opportunity for an exp…
Pensions Manager
Job Specification: We are seeking an experienced and knowledgeable Pensions Manager to lead the governance, administration, and strategic development of our UK pension arrangements, covering bot…
Teacher of Drama - Brent Independent School
School Status & Location Sector: Prestigious Independent School. Borough: Brent (Inner London, England). Start Date: Permanent, part-time (0.6 FTE) role commencing January 2026. The Opp…
Art & Design ECT - Mixed School in Croydon
Art & Design ECT – Mixed School in Croydon (January Start) Location: Croydon Start Date: January 2026 Contract Type: Full-time, Permanent Salary: Paid to scale (ECT) A creative and in…
Online Modern Foreign Language Tutor - Part Time
We are searching for an innovative and energetic private tutor to join our excellent team of UK tutors. We are hiring teachers with knowledge of different languages, so if you are available to …