Housing Officer (BAND2C) - Housing
Job Category : Housing
Location :Sutton Housing District, Sutton Housing Partnership
Hours Per Week : 37.5
Start Date : Immediate start
Salary: £15.18 per hour
This role is in a busy team which is the front line service for Sutton Housing Partnership.
We are responsible for managing busy Customer Care and Repairs email in boxes and ensuring these a responded to within our service standards. We also triage Housing Management and Repairs calls, raise repairs and undertake admin tasks for a busy Housing Management service
We are based in our office with no hybrid working.
Skills & Experience
Essential:
Experience in delivering a high-quality customer service across multiple channels; Phone, E-mail, Chat, social media etc
Excellent listening skills, analysis of customer needs and applying appropriate resolution
Good written and oral communications
A proactive approach to responding to customer needs and expectations
Be able to work as an individual and as a member of a team
Have excellent organisational skills with the ability to prioritise workloads to meet customers needs.
Be capable of dealing with different customers and situations
Desirable:
Use of NEC (Northgate) or equivalent
Outcome focused
Recommended Jobs
Geography Teacher - High-Performing Mixed School -...
Geography Teacher - High-Performing Mixed School - Hackney (September Start) Are you a hard-working, motivated and driven teacher who wants good support and career progression? • Geography Teacher…
Exciting Opportunity for a SEN Teacher | Welcoming...
A welcoming and inclusive primary school in Brent is seeking a compassionate and experienced SEN Teacher to join their supportive team on a full-time basis until July 2026 . This is a rewarding …
Need professional headstone cleaning and maintenance
I am looking for someone experienced to clean and maintain a family headstone in a local cemetery. The stone has accumulated moss and dirt over the years, and I want it restored respectfully without c…
Teacher of Biology - Independent School, Haringey
A prestigious Independent School in Haringey requires a permanent, full-time Teacher of Science (specialising in Biology), starting January 2026. Join an intellectually stimulating and rigorous Scien…
Maths Teacher: Independent Mixed Brent School
Are you an inspirational Maths Teacher who views the subject as an art form? We are seeking a dedicated professional to join a leading mixed independent school in Brent. The Role Deliver challe…
Caretaker - Independent Primary School - Wembley
A well-established independent primary school in Wembley is seeking a dependable and hands-on Caretaker to join its facilities team immediately. This is a full-time, permanent position , ideal …
English Teacher (ECT Support) - Islington | "Outstanding"...
We are working with an Ofsted-rated "Outstanding" secondary school in Islington recruiting for an English ECT. The school is renowned for its focus on rhetoric and classical literature, offering a pr…
Retail Sales Assistant - Keyholder
Retail Sales Assistant - Keyholder 4 hour contract Why The Works? We don’t just sell products. We inspire reading, learning, creativity and play. You sell the paint that turns someone into …