Implementation Consultant
- Workflow Discovery: Collaborate with clients to integrate their most critical workflows into monday.com, by defining their goals, workflows, and technical needs through structured discovery sessions.
- Platform implementation and training: Build, own, and execute on client workflows, leveraging implementation strategies and processes.
- Client Ownership: Take full ownership of new accounts, managing their onboarding and implementation journey to ensure a seamless transition to monday.com.
- Relationship Building: Cultivate strong, strategic relationships with clients to gain a deep understanding of their business needs and challenges, ensuring their long-term success with our platform.
- Project Management: Act as a project manager, meticulously planning and executing implementation timelines to meet client expectations.
- Primary Liaison: Serve as the main point of contact throughout the service period, bridging communication between clients and the broader monday.com team.
- Service Flexibility: Adapt to various service offerings, including Professional Services, Onboarding, and Managed Services, tailored to the client’s package.
- Experience: 4+ years in implementation roles, with a proven track record of managing complex projects for enterprise clients.
- Client Engagement: Exceptional customer-facing and presentation skills, with the ability to establish trust and credibility with senior stakeholders.
- Communication: Outstanding written and verbal communication skills, with a positive attitude, empathy, and high energy.
- Technical Proficiency: Experience with web development frameworks, JavaScript, HTML, CSS, and REST API. Familiarity with GraphQL is a plus.
- Education: BA or BS degree in a relevant field.
- Adaptability: Ability to thrive in a high-volume, fast-paced environment, demonstrating flexibility and resilience.
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