Welcomer

Main responsibilities

• Welcomes all guests as soon as they arrive with care and attention with a personalised approach
• Is proactive anticipates guests needs and looks for suitable solutions
• Conveys the hotel image and promotes companys loyalty programme
• Assists as required with the solving of any guest feedback and is able to handle them in an

efficient and satisfying manner

• Has knowledge of the facilities and services events offered by the hotel and the surrounding area and actively promotes them
• Carries out all operations concerning guests arrival and departure in compliance with payment procedure
• Informs guests about formalities any special conditions relating to their stay and the services available
• Actively contributes to the qualitative and quantitative targets of the department
• Promotes the Pullman brand philosophy through his or her exemplary attitude behaviour uniform and excellent communication skills.

Customer relations

• Present and visible at the reception and contributes to guests sense of wellbeing and loyalty by establishing a warm and personalised interaction
• Gives priority to guest relations while taking care to respect administrative procedures
• Anticipates guests needs and takes them into consideration. Handles guests requests for information and provides answers; puts them in contact with the appropriate people
• Handles any customer objections comments or complaints; provides a response as soon as possible while the guest is still at the hotel
• Collects and inputs information on guests to improve future visits to the hotel

Professional techniques / Production

• Makes the guests stay easier providing appropriate information and solutions to meet his/her needs
• Takes care of the arrival and departure processes for guests in compliance with internal procedures
• Informs guests about the formalities any particular conditions relating to their stay and the services available in the hotel
• Handles phone calls
• Passes on information as necessary to other departments (floor staff technical etc) and to other members of the department
• Ensures that all guest documentation is up-to-date and available
• Handles reservations for all points of sale as needed
• Is the point of contact for information both destined for hotel customers and concerning them

Team responsibilities

• Assures the interface between all hotel departments and service-providers if necessary
• Helps train and develop other members in the team                                                                                  
• Contributes to the smooth running of the shift whilst ensuring that service standards are consistently exceeded                                                                                                                                           
• Applies a flexible approach and uses own initiative whilst working in a proactive manner                            
• Handles phone calls and emails in a professional and effective manner               

Commercial / Sales

• Promotes the hotels range of services in order to increase sales
• Applies and actively supports the hotels pricing policy in order to increase REVPAR                                
• Actively promotes and upsells Deluxe rooms to increase revenue
• Promotes the brand and/or Group loyalty programme adapting the sales pitch to suit the guests needs
• Encourages synergy within the marketplace by applying the inter-hotel coordination policy
• Advises guests on potential trips to other Accor hotels

Management and administration

• Manages the cash under his/her responsibility
• May be asked to undertake administrative tasks as needed                                                                                                    
• May be asked to undertake switchboard tasks as needed

Hygiene / Personal safety / Environment

• Ensures that the workplace remains clean and tidy
• Knows and applies the hotels safety regulations (in case of fire etc)
• Ensures the safety of people and property
• Respects the hotels commitments to the Environment Charter (saving energy recycling sorting waste etc)

Additional Information :

• Bonus Breaks : Enjoy two complimentary one or two night stays per year at other Accor properties across the UK
• Pension Scheme : Secure your future with our contributory pension plan
• Employee Benefit Card : Take advantage of discounted rates at Accor Hotels worldwide
• Complimentary Meals : Free meals provided whilst on duty
• Wellness Perks : Free access to the hotel gym
• Employee Assistance Programme:  Confidential support available 24/7
• Annual Leave : Up to 33 days of annual leave per year (including public holidays)

Salary: 14.96 per hour (30.338 per annum) .

The successful candidate must already have eligibility to work in the UK.

Remote Work :

Yes

Employment Type :

Full-time