Front of House Officer - London - EC4V 4HN - England

Front of House Officer - London - EC4V 4HN - England, EC4V

We are looking for a professional and dependable Front of House Security Officer to join our team in London. In this role, you will be responsible for ensuring the safety and security of our clients, visitors, and staff while delivering a welcoming and professional front-of-house experience.

Job Title: Front of House
Location: City of London - short walk from Mansion House station.

Shift Pattern: 3 days 3 Nights 3 off

Pay Rate: 15.07 per hour
Contracted Hours: 56 hours per week

Role Overview

We are looking for a professional and customer-focused Front of House Officer to join our team at a prestigious flagship building in the City of London. You will deliver an exceptional experience for staff, tenants, and visitors while maintaining a safe and secure environment. Working closely with security, facilities, cleaning, and catering teams, you will play a key role in providing outstanding customer service and supporting daily building operations.

Key Responsibilities

• Welcome and assist visitors, staff, and tenants with professionalism and courtesy.
• Manage reception duties, visitor access, and access control systems.
• Maintain a safe and secure environment by following security procedures and responding to incidents, alarms, and emergencies.
• Conduct visitor management, monitor security systems, and complete accurate reports.
• Work collaboratively with on-site teams to deliver a seamless customer experience.
• Follow health and safety, security, and company policies at all times.
• Support emergency procedures, including fire evacuation and first aid where required.

Essential Skills & Experience

• Excellent customer service and communication skills.
• Professional, reliable, and well-presented.
• Ability to remain calm under pressure and work independently.
• Good IT skills, including Microsoft Office.
• SIA Door Supervisor licence (or willingness to obtain one).
• First Aid qualification (or willingness to complete training).
• Previous experience in a customer-facing, corporate, hospitality, or security role is desirable.

Who We Are:
Ward Security provides security services solutions to a range of UK businesses. Security services include: CCTV security systems, property management, guard dog security, key holding services, security guard patrol services, response alarm systems and more. With over 1500+ of our amazing people operating nationally.

We seek the best talent to uphold our vision We look after our people; our people look after our clients. We aim to retain and attract the very best of both .

Why Work For Us?
Apart from joining our friendly team we offer Uniform, SIA Licensing savings scheme, Cycle to Work Salary Sacrifice scheme, Pension and Life Assurance benefits.

We strongly believe in growing our own talent, and we provide opportunities through our in-house Training Academy, our Leadership Development Programme, online eLearning and development programmes for a career path.

To support the wellbeing of our people we have an in-house Mental Health Team, Wellbeing Platform, an inclusive culture recognised in our Diversity Champion & International Inclusion Awards. We uphold our wellbeing as a MIND Workplace Wellbeing Silver Award holder. We offer Reward membership to all employees, which includes retail discounts, cinema tickets, gym membership, 24/7 free Employee Assistance Programme, and many other fantastic benefits.

At Ward Security, we believe in fostering an inclusive workplace where diversity is celebrated, and every individual is valued. We are committed to providing equal opportunities to all employees and applicants regardless of race, colour, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or any other characteristic protected by law. As an equal-opportunity employer, we strive to create an environment that promotes fairness, respect, and collaboration. We are dedicated to recruiting, hiring, training, and promoting individuals based on their qualifications, skills, and abilities. We embrace the unique perspectives and backgrounds of our team members, recognising that diversity enriches our organisation and contributes to our success.