IT Support Technician

We’re Anthony Nolan. We’re here to uncover the answers inside us. Answers for people with blood cancer and blood disorders. Answers that will not only improve lives today but save them tomorrow.

By uniting people and science, we’re growing our world-leading stem cell register, so everyone who needs a transplant, can find their lifesaving match. We’re currently giving four people a day another chance to live.

Driven by patients, backed by stem cell donors, and powered by science, we won’t stop until we’ve unlocked the cures, treatments and transplants that will transform the future for more patients. And together, we can reach the remarkable day where every patient who needs us can not only survive, but thrive.

If you're inspired by this vision, and feel you have the skills and experience we need to help achieve it, we'd love you to join our lifesaving team.

We are looking for a Infrastructure Engineer to join our Infrastructure Team.

Title: Infrastructure Engineer

Salary: £37,8000 per annum

Contract: Permanent

Hours: 35 per week (standard Anthony Nolan working hours)

Location: Hybrid, with head office in Hampstead, London

Key Responsibilities

• Work with the infrastructure team to provide support to the Anthony Nolan users, ensuring a high standard of delivery.
• Provide end user support for ticket resolution, maintaining a great user experience.
• Work with inTune for the management of endpoint devices.
• Working with colleagues to deliver projects within a timeline.
• Maintain high standards in customer communication and response times with the team and user base.
• Manage your workload and be able to prioritise effectively.
• Work with the team to identify recurring issues and propose improvements to reduce ticket numbers.
• Administrate, implement, and maintain Microsoft cloud-based services.
• Escalate support requests which are business critical or are not within the scope of knowledge.
• Assist with maintaining and keeping up to date documentation in the shared knowledge base, including user guides and support processes.
• Engage in training opportunities to further develop skills and knowledge in key areas, such as desktop support, networking, and operating systems.
• Support and maintain Anthony Nolan’s Cyber Security policies.
• Liaise with third-party suppliers to provide a high level of service to all users.

Essential Attributes

• Experience working within a help desk environment, managing tickets, and proven customer service skills.
• Experience with using Microsoft Azure, Office 365, and Intune.
• Experience with Microsoft Windows 10/11, and Apple Mac. Having familiarity with JAMF would be a valuable added skill.
• Excellent communication skills, both written and verbal, with the ability to explain technical concepts to non-technical stakeholders.
• Ability to manage workload, respond to requests in a timely manner and prioritise tasks.
• Good problem-solving skills, able to work on own initiative and collaboratively with colleagues.

What’s in it for you?

• A competitive salary
• 27 days annual leave, pension scheme, childcare vouchers, access to counselling via a 24-hour Employee Assistance Programme
• A stimulating work environment full of opportunities to learn and develop
• Life Assurance of four times annual salary
• Travel season ticket loan, Cycle to work Scheme
• And more! (further details on our Life at Anthony Nolan page)

Please check out the full , and you can read more about what to expect on the Our recruitment process page.

Release your remarkable, join our team and give someone another chance to live.

Anthony Nolan is a Disability Confident Committed and Living Wage accredited employer.

A ll applicants must be able to demonstrate the right to work in the UK.