Floor Manager - London Stores
- Take responsibility of day-to-day retail operations to company expectations (Coaching, sales analysis, visual merchandising and administration)
- Assume responsibility of the store & team in absence of the management team
- Take responsibility for health & safety and security issues within the store
- Achieve set KPI’s (i.e. Sales/CR/UPT) in line with the store P&L budget
- Leading and implementing high standards of customer experience and product knowledge within the team through a coaching approach to create a seamless and consistent customer experience.
- Ensuring appropriate stock management procedures are followed including stock take, process deliveries, loss prevention actions etc.
- Work closely with your Store Manager to take commercial decisions for the store in line with our business objectives.
- You’ll be a proud custodian to our culture, embodying what we stand for and encouraging others to do the same.
- You’ll help build a highly engaged team – ensuring a collaborative culture and providing guidance and support to other team members.
- Great relationship management that delivers results through effective teamwork
- You will take ownership for your own development, proactively seeking out feedback to build self-awareness.
- You will bring the outside-in; you’ll share best practice across the team/business and encourage ideas sharing as well as collaborative problem solving.
- You’ll lead the way and role model on all things DE&I & wellbeing.
- Passion for our product.
- Similar experience in an Assistant Store Manager or Supervisor role, ideally within a fashion/lifestyle brand, for a few years.
- Confident in coaching, developing and mentoring teams.
- Sales oriented and able to drive others to achieve store goals and objectives.
- Demonstrates resilience, together with a solution driven mindset.
- Fluency in English at a business level. Additional languages would be a benefit.
- Good IT skills – confident to use Microsoft Office and POS systems.
- Bonus incentives
- Welcome pair of Docs
- 65% off all footwear
- 50% off all accessories
- 2 paid volunteer days per year
- Generous holiday allowance
- Matched pension contributions
- Opportunities for growth
- Complimentary access to virtual GP via the RetailTrust
- Access to our Employee Assistance Programme & Mental Health First Aiders
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