Validation Specialist - Customer Team
- Conduct validation checks on a wide range of documents and policies, ensuring data accuracy against internal systems
- Using tools to identify document fraud and flag cases when relevant
- Handle inbound enquiries and conduct outbound calls with customers as part of the validation process, providing clear explanations and ensuring a positive customer experience
- Record and track validation outcomes with precision and in compliance with procedures
- Escalate potential fraud cases in line with agreed processes
- Collaborate with Customer Care and Underwriting to ensure compliance and service consistency
- Spot trends and highlight opportunities for automation or process improvements
- Maintain close understanding of our customers and products by occasionally supporting Customer Fulfilment activities (phone, email, live chat)
- Support colleagues by resolving validation related queries to provide comprehensive responses to customers
- Previous experience in a customer service or validation operations role within a regulated environment (insurance experience desirable but not essential)
- Strong attention to detail with an ability to spot discrepancies quickly and accurately
- Good working knowledge of document handling and validation processes
- Confidence using digital tools and platforms to manage workload effectively
- Clear written and verbal communication skills
- Ability to work independently while collaborating with the wider team
- Experience in a fraud or compliance setting desirable
Prima is proud to be an equal opportunity employer. Need accommodations during the process? Email us at [email protected]. Let’s build the future of insurance, together.
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