Accounts Receivable Accountant

For a quarter of a century, the Jellycat family have brought joy, wonder and playful fun to people of all ages, in every part of the world. Utterly original and in a class of their own, they are currently among the most loved and collected toys of their kind. How has this gentle tribe endeared themselves to so many? Perhaps it is their whimsical expressions. Or the deliciously soft fabrics. Or the beautiful way in which they sit in your hand. Whatever it is, there is something magical and unmistakeable about each one of them.

We are looking for an Accounts Receivable (AR) Accountant to join our Finance team, ensuring smooth and efficient AR processes across both wholesale and e‑commerce channels. The role may also support our ERP implementation as the AR subject‑matter representative when required.

You'll be;

• Owning daily AR finance processes, including cash application, invoice posting, sales returns/credit notes, and customer account maintenance across wholesale and e‑commerce.

• Reconciling all third‑party payment merchant accounts (e.g., Adyen, PayPal, Zettle, Elavon) end‑to‑end, from order/invoice through to cash collection and merchant fee recognition.

• Maintaining credit card and merchant deposit ledgers and promptly investigating variances.

• Managing customer master data in the ERP following validation from Customer Services and Sales, ensuring GDPR and control compliance.

• Creating and posting credit notes for wholesale customers when delivery failures or issues are confirmed by Commercial/Customer Services with the necessary evidence and approvals.

• Liaising with Customer Services, Ecommerce, IT and Commercial to ensure order/refund flows are accurate and timely, minimising customer friction.

• Managing the cash allocation tool, resolving allocation exceptions and aged unallocated cash, and partnering with Credit Control to accelerate cash collection.

• Performing daily, weekly, and month‑end reconciliations of AR‑related balance sheet accounts, including merchant clearing, refund liabilities, deposits, customer receivables, and cash accounts.

• Preparing month‑end schedules and commentary for AR KPIs (DSO, unapplied cash, deductions) and supporting the preparation of management accounts.

• Posting the monthly bad debt provision for wholesale customers based on Credit Control input and trend analysis, ensuring appropriate evidence.

• Maintaining financial records to Group standards, ensuring completeness, accuracy and audit‑readiness.

• Assisting with analysis of e‑commerce P&L reporting and providing actionable financial insights on payments, refunds and deductions.

• Supporting data migration activities as needed: covering customer master, opening AR balances, and payment method mappings and performing validation and reconciliation checks.

• Contributing to end to end AR process mapping and documentation, identifying improvement and automation opportunities (e.g., cash application rules, deductions handling).

You'll have;

• Experience in Microsoft Dynamics 365 or a similar ERP, with proven exposure to finance systems implementation and UAT.

• Strong Excel skills, with confidence working with large datasets, reconciliations and problem‑solving.

• A clear understanding of end to end order‑to‑cash processes across e‑commerce and wholesale, including payment gateways and chargebacks.

• High attention to detail and strong data integrity awareness, with the ability to spot anomalies and drive resolution.

• A process‑orientated, continuous improvement mindset, with the ability to document workflows and controls.

• Effective communication skills, enabling engagement with Commercial, Credit Control, Customer Services, IT and external payment partners.

• Strong organisation and resilience, with the ability to manage multiple priorities and deadlines in a fast‑paced environment.