Admin Support Assistant

Greenshaw High School is a highly over-subscribed 11 to 18 mixed comprehensive secondary school situated in Sutton, South West London. We are proud of our strong local reputation, having over 4,000 applications for 300 places in September 2024.

In October 2024 the hard work of our students and staff was recognised by Ofsted. The inspection team described the school as offering "an exceptional standard of education", using the words "flourishing, "inclusive" and "friendly" to describe our school. In the report Quality of Education, Behaviour & Attitudes, Sixth Form and Leadership & Management were all graded as Outstanding.

We have a very diverse population of students, offering a comprehensive range of opportunities for colleagues who work here. Our students - of all groups - have done incredibly well over the last few years, with our GCSE achievement always being at least in the top 20% of the country, and over 60 Sixth Form students attending Russell Group universities each year.

We are looking for an Admin Support Assistant. This is an exciting opportunity to join GLT / Greenshaw High School and become an integral member of the School Office team.

The Admin Support Assistant will play an integral part of the School Office team to ensure that a professional and efficient administrative service is provided at all times. The post-holder will play an integral part of the School Office team to ensure that a professional and efficient administrative service is provided at all times.

Greenshaw Learning Trust is a highly successful multi academy trust that provides excellent quality, comprehensive and inclusive education through primary schools and secondary schools. Our schools are based in London, Surrey, Berkshire, Gloucestershire and South Gloucestershire, Bristol and Plymouth. We also have three shared service hubs where our central teams can be based out of. We are building a family of like-minded schools, that collaborate to provide mutual support, share their good practice and learn from each other, whilst retaining and developing their own distinctive character. We thrive from collaboration at every level. We encourage a culture of sharing ideas and learning from one another. As a Trust of schools, we are ‘Always Learning’.

To get a feel of life at Greenshaw Learning Trust, please download our ‘Why you should work for GLT’ recruitment brochure on our jobs portal.

Main responsibilities:

Administration Responsibilities -

● Assisting with various administrative tasks and duties, using Microsoft Office (Word, Excel, Publish etc.)

● Maintain and update student information records on BROMCOM

● To assist with the answering of the school phone and gate access system

● Provide an efficient administrative service to the school

Trips Responsibilities -

● Monitoring trips administration through the EVOLVE system and ensuring that all information is completed by the trip organiser in a timely manner

● Chasing trip organisers to complete all forms and providing all information on EVOLVE, as required in the trip policy

● Producing the trip lists and robustly checked medical lists and adding them to EVOLVE for each trip

● Adding each trip to the Bromcom system and assigning the relevant students to each trip;

● Updating the trip organiser with payment progress each week

● Informing the Director of Operations of all information regarding trips and keeping them up to date with progress etc.

● Ensuring that the Director of Operations is made aware of requests for hazardous trips so that appropriate authorisation can be obtained before they are put onto EVOLVE and publicised to parents.

● Contacting coach companies and venues to place bookings for the organisation of enrichment days

Free School Meals and Pupil Premium -

● To ensure that all information is kept up to date so that students receive their daily free school meals

● To upload the relevant government information into Bromcom

● To ensure that the government free school meal vouchers are sent in a timely manner during school holidays and all necessary admin is kept up to date

● To order and organise SWI vouchers for those parents entitled to pupil premium and keep a stock of uniforms for use in school.

● Ensuring orders are processed and recorded on the relevant Google sheet

● To monitor and action queries in the PP and FSM inboxes

Parents Evening -

● To organise the parents evenings for each year group

● Set up each of the evenings on the relevant system

● Liaise with teaching staff regarding availability

● To liaise with the SEN department and set up the online Learning Plan Review meetings each term

● Send the relevant information to parents/carers

● To liaise with the Kitchen staff and organise catering needs

My Child at School -

● Organising of the new parent/staff finance payment system on Bromcom, along with answering phone queries and allocating activation emails to the parents of any new students or new staff;

● Monitoring the MCAS inbox queries and responding to all queries in a timely and professional manner;

● Adding requested payment items to Bromcom and assigning the relevant students/staff to the individual payment items;

● Running weekly reports for payment items and forwarding them to the person overseeing each payment item.

● To send out regular reminders to those with debit balances each week and keep the office manager informed of any ongoing debt

General Responsibilities -

● Providing administrative support within the School Office, ensuring that a professional and efficient service is provided at all times. This includes, but is not limited to:

○ Answering the phone

○ Liaising with visitors

○ Administrative support

○ Covering main reception or other areas as and when required due to absent colleagues

○ Covering student reception or other areas as and when required due to absent colleagues

○ Provide first aid support as and when required and in the absence of the Principal First Aider

● Being responsible for keeping up to date with the requirements of the role, by attending appropriate INSET and meetings, and keeping abreast of changes in legislation;

● Being aware of and complying with policies and procedures relating to child protection, equal opportunities and race equality, health and safety, confidentiality and data protection, reporting all concerns to an appropriate person;

● Undertaking any other duties commensurate with the post as may be required by the Headteacher.

You will need:

Essential -

● Educated to at least GCSE grade C/4 standard (or equivalent) in English and Mathematics

● Willingness to undertake induction and ongoing training

● Previous experience of working in a busy office environment

● Practical experience of word processing, excel, e-mail and other office electronic applications

● Ability to provide excellent customer care as first point of contact

● Excellent verbal and written communication skills, with the ability to communicate with colleagues, students, parents and other visitors in a professional manner

● Efficient, accurate and excellent attention to detail

● Excellent organisational skills

● Ability to show initiative and work under pressure, multi-task and work to strict timelines

● Ability to work constructively as part of a team and form good relationships with colleagues

● Ability to work flexibly to support others and respond to unplanned situations

● A good standard of IT and data inputting skills e.g. Word, Excel

● High standard of numeracy and literacy skills

● Committed to the safeguarding of children

● Able to appropriately deal with confidential information

● Desire to enhance and develop skills and knowledge through CPD

● Demonstrate a commitment to safeguarding and the highest standards of child protection

● Recognition of the importance of personal responsibility for Health and Safety

● Commitment to the school’s ethos, aims and its whole community

Desirable -

● Experience of working in a school or similar establishment

What’s in it for you:

● Professional development and career progression

● Generous pension scheme

● Blue Light Card

● Eligibility for Teacher Art Pass (teaching staff only)

● An Employee Assistance Programme

● Gym Discounts

● Free eye tests

● Cycle to work scheme

● Green car scheme

● Being part of a great team and expanding organisation

Please download the recruitment pack for further information.

Closing date for receipt of applications is Sunday 29th September 2025. We reserve the right to appoint before the closing date.

We are committed to building an inclusive, diverse workplace where everyone can thrive. If you require any support or adjustments to interact with us, please let us know.

Greenshaw Learning Trust is committed to safeguarding and promoting the welfare of children and young people and expects staff and volunteers to share this commitment.