Section 20 Consultant Officer
Rate: £27.23 per hour (Umbrella)
Contract: 3 months ongoing
Hours: 36 hours per week Key Responsibilities
- Manage end-to-end Section 20 and Section 20B consultation processes for allocated schemes and contracts
- Calculate and issue Section 20B Notices within statutory timeframes to maximise income
- Provide Section 20 advice and support to Property Management, Managing Agent Relationship teams, and other stakeholders
- Attend resident and stakeholder meetings related to consultation and delivery of works
- Respond to leaseholder, solicitor, and resale enquiries relating to consultation and invoicing
- Liaise with internal departments, auditors, regulators, and external stakeholders to support accurate financial accounting
- Support the preparation of management information, performance reports, and service charge data
- Collate and calculate financial records for major works and service charge demands
- Prepare responses to complaints and enquiries from MPs, Members, Housing Ombudsman, and other bodies
- Support S20 dispensation applications and attend court or First Tier Tribunal (Property Chamber) hearings where required
- Strong knowledge of service charge and major works legislation
- Detailed understanding of Section 20 and Section 20B consultation requirements
- Knowledge of the Landlord and Tenant Acts, statutory instruments, and regulations
- Experience of major works calculations and property/service charge accounting
- Excellent customer service and communication skills (written and verbal)
- Confident handling leaseholder queries and complaints
- Strong organisational skills with the ability to manage competing deadlines
- Good working knowledge of MS Office and property/CRM systems
- Able to quickly learn and adapt to new IT systems
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