Specialist Home Improvement Agency Surveyor WCC622619

Job Details:

Salary range: £42,912 - £52,269 per annum. Salary negotiable depending upon experience.
Work location: Westminster City Hall, 64 Victoria Street, SW1E 6QP
Hours per week: 36
Contract type: Permanent
Vetting requirements: Enhanced DBS Check
Closing date: 21 November 2025

About Us:

THE EXTRAORDINARY STORY OF KEITH’S TRANSFORMATIONAL WORK

Public Protection & Licensing in Westminster City Council is a world of extraordinary stories. Where people like Keith and his team are passionate about keeping our borough clean, safe, healthy and free of pests.

Pest control might not sound like the most glamorous job, but to Keith it’s the best job in the world. As our Senior Pest Control Technician, it’s his task to see that Westminster is kept free of the sort of pests which can cause worry, fear, discomfort and – in the worst cases – illness. He and his dedicated team work tirelessly across the entire borough, from restaurants and cafés to parks and gardens, and from shops and offices to houses and flats.

Keith started his career in research and development for the private sector, before becoming a field biologist and then joining us here in Westminster. To begin with he was on a two year contract but when this was about to end he was asked to stay, and he’s been here ever since, working his way up the career ladder, and is now leading his team.

No two days are the same for him and the team, but the best ones are when they’re called out to help a family who are suffering from an infestation of – for example – mice, and this is not only making their lives a misery, but is creating unhealthy living conditions. But once the team have finished their work all of a sudden the family’s lives are transformed, they feel safer living in their own home, and can sleep peacefully at night without the worry, discomfort and noise of tiny little feet scurrying around.

And on top of this, he believes that if you love your job and are passionate about what you can achieve, you can build a fulfilling, rewarding and truly life-changing career at Westminster.

The Role:

As a Surveyor in our Home Improvement Agency, you can make your own powerful contribution to helping residents live independently, safely, and comfortably in their own homes. You’ll be at the heart of delivering adaptations and home improvements that transform lives – from installing level-access showers and stairlifts to tackling damp, disrepair, and other hazards that impact wellbeing.

You’ll oversee and deliver a varied caseload of property assessments, working closely with residents, Occupational Therapists, and contractors to design practical, high-quality solutions that meet individual needs. Whether you’re managing complex disability adaptations, coordinating pre- and post-work inspections, or ensuring works meet the legislation including the Housing Grants Construction and Regeneration Act 1996 and the Building Safety Act 2022, you’ll ensure every project runs smoothly, on time, and to budget.

You’ll manage contractors to deliver works to the highest standards, maintaining robust quality assurance systems, resolving any service issues promptly, and ensuring projects are completed on time and within budget. Health and Safety is central to everything you do – you’ll ensure all works comply with Council policies, legislation, and best practice, and provide guidance to colleagues to uphold safe working standards.

You will work collaboratively with colleagues including apprentices, Case workers and partner agencies. You’ll help develop the professional team, with colleagues, including sharing your knowledge and skills by coaching staff, and developing their technical expertise. You’ll also take the lead in addressing and resolving complaints and addressing defects quickly and effectively, ensuring that issues are fully resolved and documented.

Collaboration is key. You’ll work closely with colleagues across the Home Improvement Agency and with partner organisations to deliver a joined-up, resident-focused service. And while doing that, you’ll manage contracts in line with the Council’s Procurement Service and lead service development initiatives and projects to improve processes, efficiency, and customer outcomes.

This is a hands-on role where your technical expertise, problem-solving skills, and eye for detail will make a tangible difference. From managing delivery of services and ensuring compliance to supporting continuous service improvement, you’ll play a vital role in delivering lasting change – one home at a time.

Please refer to the Job Description for more information.

About You:

You have experience delivering disability adaptations, home improvements, and repairs in residential buildings, including specialist works such as wheelchair lifts, ramps, level access showers, and ceiling track hoists. Success in this role will call for experience in assessing and addressing disrepair in line with the Housing Health and Safety Rating System (HHSRS), as will use of your skills applying legislation such as the Housing Grants Construction and Regeneration Act 1996, Building Safety Act 2022, Building Regulations 2010, and relevant Health and Safety legislation, including CDM 2015 and Control of Asbestos Regulations 2012.

Your experience in managing supplier relationships and your ability to analyse financial and performance information to identify opportunities for improvement, are what will allow you to thrive here. You’ll also need to have demonstrated personal leadership in managing complex caseloads and leading change initiatives, including service development, innovation, and achieving key performance indicators.

Your professional experience includes designing and planning major adaptation including creating and using plans, investigating and resolving complaints, risk assessment, and delivering adaptations and home improvements in homes where space is limited. You will also be confident working independently, including lone working, and be resilient, adaptable, and able to travel across Westminster when required.

Your advanced communication and stakeholder engagement skills enable you to influence, engage, and collaborate effectively across teams, departments, and partner organisations. You are customer-focused, empathetic, and able to understand the needs of vulnerable residents, ensuring services are delivered safely, inclusively, and to a high standard. Skilled in IT, including Microsoft Office, databases, and interpreting scale drawings, you demonstrate personal leadership in promoting equality, diversity, and inclusion throughout your work.

Westminster City Council is committed to supporting Care Leavers into the workplace. Care Leavers seeking their first job and who wish to be considered under our scheme, will automatically be invited to interview should they meet the essential criteria for the role.

What We Offer:

Westminster is an amazing place. We are home to more than 200,000 residents from all backgrounds, over 50,000 vibrant and vital businesses and three-quarters-of-a-million people work in Westminster. Westminster City Council’s strategy is to work towards a Fairer Westminster. A Fairer Westminster is one in which our communities are at the heart of our decision-making and help to determine the city’s future. By working directly with our communities and other partners, we can build a more inclusive city that celebrates our diverse communities, and where residents, workers and visitors from all backgrounds will feel welcome and safe.

At Westminster City Council, we pride ourselves on being an inclusive workplace and employer of choice. We encourage and welcome applications from people from all backgrounds and aim to have a workforce that, at all levels, represents the communities we serve. We champion equality, diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued, has a sense of belonging and is empowered to be their best, that is the Westminster Way. To find out more about how we do this, visit

As a forward-thinking Council, we appreciate that people work in different ways, therefore our staff benefit from working a range of flexible working patterns as well as Agile working.

The Council is a Disability Confident Employer. If you have declared a disability in your application, we guarantee an interview if you meet the essential criteria of the job. If you are invited for an interview, you will be asked if you need any reasonable adjustments in order to attend, and we will make these wherever possible.

We reserve the right to extend or close this vacancy early without warning, subject to the volume of suitable applicants.