AI Bot Developer (IT)
AI Bot Developer Our client is looking for an AI bot developer to develop and optimise chat and voice bots within a contact centre solution. Candidates will have strong expertise in Conversational AI platforms. Your responsibilities cover technical project development, innovation, feature integration, business contribution, customer satisfaction, team development, and supporting implementation projects. You will collaborate with an international team to drive the success and scalability of our Conversational AI solutions. Skills:
- Strong expertise in Conversational AI platforms such as Cognigy, IBM Watson, Google Dialogflow
- Knowledge of integrating with third-party systems
- Lead technical project development for Conversational AI (CAI) solutions, focusing on innovation and scalability.
- Drive the integration of new features and third-party system integrations to improve profitability.
- Design, develop, train, and optimize chat and voice bots to meet customer needs.
- Implement new features, including external application integrations.
- Enhance Generative AI applications, such as FAQ and Knowledge Base Systems, Copilot system, text summarization, language translation, user profiling, and personalization.
- Train bot Natural Language Understanding (NLU) models and analyse bot performance.
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