COS Email & CRM Specialist
- Implement the regional CRM strategy by delivering effective email, SMS, loyalty, promotional and data‑growth campaigns that strengthen customer engagement and drive commercial performance
- Optimise segmentation across email, SMS and digital channels to grow key audiences, improve retention and support long‑term customer value
- Deliver the CRM roadmap on time, adapting quickly to shifting business priorities to maintain momentum and ensure high‑quality execution
- Support the achievement of core CRM KPIs - including traffic, sales, acquisition, retention and subscriber development - across both online and stores
- Contribute to building, managing and re‑forecasting the CRM budget to keep targets realistic and aligned with business needs
- Lead an always‑on test‑and‑learn programme to generate ongoing insight, improve channel performance and inform future CRM strategy
- Guide and oversee the Email & CRM coordinators day‑to‑day to ensure CRM initiatives, optimisations and BAU communications are delivered accurately and on schedule
- Enhance regional reporting to provide deeper customer insight and support data‑driven decision‑making across the business
- Stay informed on emerging CRM technologies, trends and competitor approaches to drive innovation and strengthen the effectiveness of CRM programmes
- Previous CRM experience working within the retail industry.
- Experience working with top tier ESPs/CDPs - knowledge of Emarsys is beneficial.
- Understanding of APIs, product feeds, third party AI tools.
- Previous leadership experience, leading a team of Email and CRM Specialists.
- Analytical - Data Analysis: The ability to collect, process, and analyse data to make informed decisions. This includes proficiency in statistical tools and software, understanding data trends, and presenting findings clearly.
- Project management - The ability to plan, execute, and oversee projects. Skills include project planning, resource allocation, and risk management.
- Operations management - The ability to oversee and improve business processes and operations. Skills include process optimization, resource management, and strategic planning.
- Quality assurance - The ability to ensure that products meet quality standards. Skills include testing, process improvement, and compliance with industry standards.
- Financial management - The ability to manage financial resources, including budgeting, forecasting, and financial reporting. Skills include financial analysis, accounting, and strategic planning.
- 25 days holiday
- Discounts on everyday brands and leisure activities
- Retail Trust membership
- Pension scheme
- Discounted gym membership
- Cycle to work scheme
Recommended Jobs
Sales Associate
Fuse Energy is a forward-thinking renewable energy startup on a mission to deliver a terawatt of renewable energy - fast. We're combining first-principles thinking with cutting-edge technology to bui…
Geography Teacher - High-Achieving Mixed School - Croydon...
Geography Teacher - High-Achieving Mixed School - Croydon (September Start) Are you a hard-working, motivated and driven teacher who wants good support and career progression? • Geography Teacher …
Geography Teacher - High-Performing Mixed School -...
Geography Teacher - High-Performing Mixed School - Hackney (September Start) Are you a hard-working, motivated and driven teacher who wants good support and career progression? • Geography Teacher…
School Caretaker | Islington (Secondary)
We are working with a high-achieving academy in Islington to recruit a diligent School Caretaker for a full-time, permanent position. The school is looking for a professional individual who can manag…
Geography ECT - Excellent Comprehensive School - Romford
Geography ECT required January 2026 Good mixed school based in Romford Geography ECT to join a reflective, well-resourced and enthusiastic Humanities team Our Client is looking for a Geograph…
VIP Delegate Audience Acquisition - Reuters Events
We’re growing fast—and expanding our team! Reuters Events is scaling its Delegate Acquisition function and we’re hiring two VIP Delegate Audience Acquisition professionals. This is a standout momen…
Part-time Sales Associate/Eyewear Stylist - Masonville (Hiring Immediately)
Bailey Nelson is currently in search of an Eyewear Stylist to join our amazing team at Masonville, Ontario. At Bailey Nelson, we know our team is the secret to our success. We’re all about changing h…
Senior Electrical Engineer LBS-011
Job Category : Engineering & Surveying Location : 160 Tooley Street, Southwark Council Hours Per Week : 36.00 Start Date : Immediate Start Start Time : 08:00 End Time : 16:00 Salary: £…
Nursery Teacher | Kingston
Are you a nurturing, energetic Nursery Teacher seeking a full-time role beginning January 2026? A Kingston primary school is recruiting a Nursery Teacher to lead its nursery provision - your role as …