Baggage Porter

Baggage Porter

Permanent
Location: Heathrow Airport
Hours: Part time a week, 2 days a week,
Pay: £14.23ph

We are looking for a professional, customer-focused Baggage Porter to join our prestigious Heathrow VIP operation. This role is crucial in delivering a seamless and discreet service for VIP passengers, ensuring baggage is collected, screened, transported, and delivered safely and accurately while maintaining the highest standards of customer service and professionalism.

Working as part of a dedicated VIP team, you will support chauffeurs and drivers, handle baggage with care and precision, and contribute to creating an exceptional passenger experience.

About the Role:

• Collect, check, and account for all VIP baggage against baggage tags, ensuring accurate handling and transportation.
• Assist VIP passengers with hand luggage and provide a courteous and professional service at all times.
• Screen, sort, and label baggage in accordance with CAA, DFT, HAL, and operational requirements.
• Safely move baggage and baggage carts between terminals, baggage halls, vehicles, lounges, and VIP suites.
• Maintain the integrity and security of baggage throughout the entire journey to its final delivery point.
• Complete all baggage documentation, audit records, and compliance paperwork accurately.
• Support the upkeep, cleanliness, and presentation of the Heathrow VIP vehicle fleet, including vehicle checks and handover documentation.
• Work closely with the wider VIP team to deliver a seamless, efficient, and confidential service for all passengers.

Why Join Us?

• Annual leave entitlement of 5.6 weeks
• Lifestyle Benefits – Mortgage and financial advice, vouchers for various shopping outlets and food stores, employee referral scheme.
• Learning & Development – we actively encourage progression and offer various eLearning courses, progression, training whilst on site, apprenticeships, and in-house training courses.
• Health and Wellbeing – Life assurance scheme, access to mental health support specialists
• Access to an Online GP for you and your dependents.
• Financial support
• Discounts on hundreds of retail sites
• Cycle to Work scheme

What we are looking for:

• Proven ability to deliver exceptional customer service in a professional environment.
• Ability to remain calm, think clearly, and respond effectively when working under pressure.
• High standards of personal presentation, appearance, and professionalism.
• Excellent reliability, punctuality, and attendance record.
• Ability to work effectively as part of a team and support colleagues when required.
• Confident and professional in dealing with members of the public and VIP customers.
• Understanding and appreciation of equality, diversity, and inclusive customer service.
• Commitment to maintaining discretion, confidentiality, and exceptional service standards at all times.
• Manual Handling certification or willingness to obtain and maintain this qualification.

Desirable Criteria

• Previous experience within a luxury, VIP, hospitality, airport, or high-end customer service environment.
• Good command of the English language.
• SIA Licence.
• Experience handling baggage or working within airport operations.
• Exceptionally well-groomed and professional appearance.

Interested? Apply now and let your career take off!

Please be aware that, on occasion, we may close a vacancy earlier than the advertised deadline if we receive a high volume of strong applications

Please note:

• Wilson James Limited have a policy on Recruitment of Ex-Offenders and Storage handling, copies of which can be made available upon request

Wilson James is an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. A criminal conviction will not necessarily be a bar to obtaining a position, however each case will be assessed on an individual basis. For information about Wilson James' commitment to Equality, Diversity and Inclusion,
Wilson James have been raising standards in security, construction logistics, aviation services, and technology for over 30 years. With 5,000 employees and a presence across over 300 client sites all over the UK, we are dedicated to delivering tailored solutions and top-tier customer service. As a leading managed service provider, we prioritise safety, efficiency, and customer satisfaction. Joining Wilson James offers the excitement of working with diverse, vibrant clients, making for a dynamic and engaging workplace.
Internal Applicants
At Wilson James, we support career growth and offer internal mobility to help employees explore new roles and advance within the company. Committed to promoting from within, we provide clear career pathways and continuous skill development. Unlock your potential by applying for exciting internal opportunities and new challenges
If you are currently employed under TUPE terms and conditions, please note that successful appointment to this role will be on Wilson James standard terms and conditions.

Please note that successful internal applicants will be appointed on the terms and conditions applicable for this role and as detailed above, current terms and conditions will not apply.