Site Relief Officer

Front of House Relief Officer

Permanent
Location: London

Hours: Zero Hours, various shifts.
Pay: £12.85 hourly rate.

Join Our Team as a Front of House Relief Officer!

Are you a vigilant and dedicated professional looking for a rewarding career in security? We are seeking a reliable and proactive Security Officer to help maintain a safe and secure environment for our staff, visitors, and assets. In this role, you will be responsible for monitoring premises, conducting patrols, responding to incidents, and ensuring that security protocols are upheld at all times. If you have strong observational skills, excellent attention to detail, and the ability to handle situations calmly and professionally, we would love to hear from you!

About the Role:

As a Front of House Relief Officer, you will be responsible for:

• Provide excellent customer service while maintaining a professional and authoritative presence, meeting and greeting our customers and colleagues.
• Conduct regular patrols and monitor premises to prevent unauthorised access, theft, or vandalism.
• Control access points, check identification, and ensure only authorised personnel enter the premises.
• Respond promptly to alarms, emergencies, and security incidents, taking appropriate action as needed.
• Complete detailed reports on daily activities, incidents, and any security concerns.
• Assist in emergency situations, including evacuations and first aid support if required.

Why Join Us?

• Annual leave entitlement 5.6 weeks.
• Lifestyle Benefits – Mortgage and financial advice, vouchers for various shopping outlets and food stores, employee referral scheme.
• Learning & Development – we actively encourage progression and offer various eLearning courses, progression, training whilst on site, apprenticeships, and in-house training courses.
• Health and Wellbeing – Life assurance scheme, access to mental health support specialists
• Access to an Online GP for you and your dependents.
• Financial support
• Discounts on hundreds of retail sites

What we are looking for:

• Front of house experience or customer facing role
• Proven experience in a security role or a similar position.
• Strong observational skills with the ability to identify and respond to security threats.
• Excellent communication and interpersonal skills to interact with staff, visitors, and authorities.
• Ability to remain calm and act decisively in high-pressure situations.
• Flexibility to work various shifts, including nights, weekends, and public holidays.

Essential Licenses:

DS or SG license required.

Wilson James is an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. A criminal conviction will not necessarily be a bar to obtaining a position, however each case will be assessed on an individual basis. For information about Wilson James' commitment to Equality, Diversity and Inclusion,

Please be aware that, on occasion, we may close a vacancy earlier than the advertised deadline if we receive a high volume of strong applications

Internal Applicants
At Wilson James, we support career growth and offer internal mobility to help employees explore new roles and advance within the company. Committed to promoting from within, we provide clear career pathways and continuous skill development. Unlock your potential by applying for exciting internal opportunities and new challenges.