Senior Sales Operations Manager

WHO WE ARE

At Trustly, we're building a smarter, faster, and more secure financial future by revolutionizing the world of payments. As a global leader in Open Banking Payments, we are establishing Pay by Bank as the new standard at checkout, providing unparalleled freedom, speed, and ease to millions of consumers and merchants worldwide.

Our Ambition: To build the world’s most disruptive payment network and redefine what the payment experience should feel like.

Trustly is a global team of innovators, collaborators, and doers. If you are driven by a strong sense of purpose and thrive in a dynamic, entrepreneurial, and high-growth environment, join us and be part of a team that’s transforming the way the world pays.

About the Global Revenue Operations

At Trustly, the Global Revenue Operations domain is on a mission to transform how we drive revenue and grow our merchant and user base. We do this by delivering top-tier sales operations, using insights, analytics, and the right tools to guide decisions and improve performance, and building strong cross-functional partnerships across the business. Our team combines innovative thinking with a focus on accountability and customer impact, all to support our commercial teams with the tools and insights they need to succeed.

About the role

We’re looking for an experienced and motivated Senior Sales Operations Manager to join our Global Revenue Operations domain, supporting the commercial organization across multiple verticals in Europe and the US. Reporting to the Global VP of Revenue Operations, you’ll help shape how we sell by running business cadences, improving workflows, refining processes, and rolling out new ways of working that empower our sales teams across markets. You’ll lead strategic projects end to end, from design through to successful implementation - and make sure teams are trained and set up to deliver results. You’ll also drive consistency across the organization by developing clear documentation, running training sessions, and following up to ensure processes stick.

We’re looking for a game-changer, with a strong background in sales or revenue operations, excellent project and stakeholder management skills, and a passion for helping teams operate at their best. Your work will be critical to increasing sales efficiency and driving growth across the business.

What you’ll do

• Run core sales cadences and routines: Own and facilitate global pipeline reviews, deal desk meetings, and pipeline clean-ups to keep revenue processes on track
• Drive strategic projects: Lead the operational delivery of key initiatives, from planning through rollout and training, ensuring smooth adoption by the sales teams
• Streamline processes and tools: Continually refine workflows, improve the sales tech stack, and optimize ways of working to help sales teams focus on selling, not admin
• Optimize the Lead-to-Cash process: Drive improvements across the end-to-end sales cycle - from opportunity creation and deal progression through contracting, and revenue recognition
• Support enablement: Develop and deliver onboarding, training, and resources that help sellers ramp quickly and perform at their best
• Improve forecasting: Analyze data to improve revenue predictability and help leadership make informed decisions
• Champion best practices: Promote a culture of continuous improvement, sharing insights and learning across teams