Housing Repairs Operations Manager (MM2) - Perm

Job Category : Housing

Location :Civic Centre, Enfield Council

Start Date : immediate Start

Base Salary : £55,542.00

Housing Repairs Operations Manager

£55,542.00

Are you an experienced and motivated leader with extensive experience in Repairs and Maintenance? Are you ready to join our team and drive excellence in all aspects of our responsive repairs service? Following the Council’s Regulator of Social Housing’s C1 rating, we have an exciting opportunity for the right person to make a major contribution to ensuring our continued drive to improve service delivery for the benefit of the Council’s residents continues at pace.

Why Join Us?

• Take charge of improving our services, identifying and mitigating budget risks, setting performance standards, and challenging performance shortfalls with pace and efficiency.

• Drive Service Improvements: Implement service improvement plans to enhance the quality of our responsive repairs and project delivery, creating a lasting impact on our residents’ lives.

Desired Skills and Experience:

• Ability to engage, coach and motivate teams and set clear targets and expectations

• Demonstrable experience of leading and managing technical staff

• Experience of managing and controlling Mechanical and Electrical programmes and delivering successful outcomes

• Significant experience managing high value responsive repairs contracts, responsible for commercial and service quality objectives

• Experience in designing and implementing sustainable change and improvement programmes aimed at trade-based operatives that drive engagement and empowerment

• Knowledge of relevant legislation and regulations pertaining to landlord asset activities.

• Passion for driving excellence in performance and delivering outstanding results.

Key Relationships: In this role, you will collaborate with senior-level consultants, contractors, council officers, elected members, and third-party organisations to drive effective planning, exchange critical information, and ensure seamless service delivery.

Essential:

1. Ability to engage, coach and motivate teams and set clear targets and expectations
2. Evidence of high levels of customer service and satisfaction
3. Experience of successfully managing performance and providing clear constructive feedback
4. Experience of successfully implementing plans and projects to time and budget
5. Ability to effectively plan and manage budgets and resources
6. Demonstrates a good understanding of the political structure and role of elected members
7. Ability to work collaboratively both with own service and across other services
8. As a regular and intrinsic part of this role required you to speak to members of the public in English, the ability to converse at ease, politely and courteously with customers and provide advice in accurate spoken English is essential and consistent with the requirements of this role
9. Significant experience managing high value responsive repairs contracts, responsible for commercial and service quality objectives
10. Experience in designing and implementing sustainable change and improvement programmes aimed at trade-based operatives that drive engagement and empowerment
11. Experience of and understanding of the importance of involving residents in management decisions and service delivery
12. Knowledge of underlying health and safety and residents’ safety regulations and other regulatory principles
13. Experience of working in face-paced environment, with many competing priorities
14. Ability to risk asses and make decisions

Desirable:

1. Experience of managing projects
2. Experience of working in a political environment