Care Operations Hub Manager

Hub Manager - Care 

Southwark, London 

£45,000 - £52,000 per annum depending on experience

Full-time permanent 

City & County Healthcare Group (CCH Group) is a leading UK provider of community-based care services. We are seeking a Hub Manager to oversee the Southwark Hub, supporting three local branches. In this role, you’ll manage day-to-day operations, ensure compliance, and coordinate seamless customer onboarding, all while working closely with stakeholders to support growth and deliver exceptional service.

Job Description

Are you a skilled manager with experience in the home care sector?

Join our team as a Hub Manager, overseeing the day-to-day operations of our Southwark Shared Service Hub. This role supports multiple branches, ensuring a seamless intake of new referrals and maintaining compliance across our services, including Domiciliary Care, Reablement, and Semi-Independent Living. You’ll be the driving force behind our commitment to excellent service, collaborating with Local Authorities, CCGs, and Commissioners to deliver responsive, high-quality care. Lead our Field Care Supervisors and Intake Coordinators to onboard new clients efficiently, supporting compliance and growth every step of the way!

Qualifications

You will need: 

• Experience: A minimum of 4 years in a management role within the Health and Social Care industry, ideally with a background in Domiciliary Care.
• Knowledge: Strong knowledge of the new CQC single assessment framework.
• Leadership Skills: Proven experience in people management, with the ability to lead, motivate, and drive a team towards business objectives.
• Stakeholder Management: Skilled in building and managing effective relationships with both internal and external stakeholders.
• Problem-Solving Mindset: A solution-focused approach to overcoming challenges.
• Communication Skills: Strong verbal and written communication abilities.
• Technical Skills: Proficiency in IT, including Microsoft Office (especially Excel) and experience with bespoke systems.
• Negotiation and Influencing: Confident negotiation and influencing skills to work effectively with various partners.

Desirable

Qualifications

:

• Experience working directly with Local Authorities and Commissioners.
• NVQ Level 3 or higher in Health and Social Care.

Additional Information

 

What you’ll get

We offer thorough training and the opportunity to develop through self-directed learning, coaching conversations, e-learning modules and access to further

qualifications

and courses. You’ll have the support to develop your career, either within your branch or the wider City & County Healthcare Group. We’ll also empower you to feel proud of the impactful and meaningful work that you do.

We’ll reward you with a benefits package that includes wellbeing resources, financial advice and up to 14% discount at over 40 retailers including Tesco, John Lewis and many more.

We will also offer you:

• 22 Days Holiday (increasing to 25 days after 3 year’s service) plus bank holidays
• Occupational Maternity Pay & Adoption Pay
• Occupational Paternity Pay*
• Death in Service Payment*
• Occupational Sick Pay

*subject to terms and conditions and qualifying period

Why choose us?

We see extraordinary achievements happen every day thanks to the talent and commitment of our people. We want to transform the care industry by working smarter, using innovative tech and driving forward positive change. As the largest care company in the UK, we have the size and success to offer you a world of career opportunity, choice and security. Join us on our journey

CCH Group is an Equal Opportunities Employer and part of the City and County Healthcare Group.