Wholesale Operations & Faire Coordinator

Wholesale Operations & Faire Coordinator Company: Original Duckhead Location: London, Clapham (office-based 4 days per week) Contract: Full-time, permanent Start Date: ASAP Original Duckhead is a design-led umbrella brand stocked by retailers around the world. We are hiring a Wholesale Operations & Faire Coordinator to own the day-to-day running of our Faire store and keep our soon-to-launch B2B portal accurate, polished, and easy for retailers to order from. This is a hands-on operations role with high standards. You will own two retailer ordering channels (Faire and our B2B portal) and keep them best-in-class, ensuring wholesale runs smoothly, consistently, and professionally. Key responsibilities Own Faire store health end-to-end Maintain listings to a high standard: imagery, titles, descriptions, attributes, tags, and SEO hygiene. Manage retailer messages and ensure fast, helpful responses. Set up and run promotions and campaigns inside Faire. Maintain performance and store standards required for best store status. Maintain our B2B portal (launch + ongoing) Keep product content, imagery, categorisation, and ordering experience clean and current. Update availability notes and key retailer info in collaboration with supply chain. Keep product data accurate and consistent across channels. Manage B2B customer service Handle wholesale customer service end-to-end: order updates, delivery queries, product information, returns coordination. Resolve issues with internal teams and warehouse partners, keeping retailers informed and confident. Take day-to-day admin off sales Own samples tracking and ensure follow-ups are organised. Keep HubSpot accurate and up to date (contacts, notes, tasks, next steps). Support account setup admin and keep retailer information tidy and accessible. Maintain wholesale collateral basics Keep product specs, imagery folders, and line sheet inputs current and easy to access. Candidate profile 1–3 years experience in wholesale operations, marketplace operations (Faire ideal), sales support, customer service, or similar. Highly organised and detail-driven, able to keep platforms consistently accurate and well maintained. Confident communicator with strong follow-through. Comfortable with spreadsheets and digital tools. HubSpot, Shopify, or B2B portal experience is a plus. London-based and able to work office-based 4 days per week.