Patient Coordinator

Patient Coordinator - Back Office Administrator
Location: Central London - Site Based (On-Site)
Working Hours: Monday to Friday, 8:45 AM to 6:00 PM (with occasional Saturdays)
Salary: Up to £34,000 per annum

About the Role

We are seeking a confident, dedicated, and experienced Patient Coordinator to join our client team in a back office administrative capacity. This is a behind-the-scenes role focused on appointment management, and administrative support. You will play a crucial role in ensuring efficient and professional patient care from initial contact through to post-treatment follow-up.

Key Responsibilities

Patient Coordination & Administration:

• Act as the primary contact for patient coordination via telephone and email, creating a seamless service experience from initial inquiry to treatment
• Handle patient inquiries and provide clear, accurate information about services, treatment options, packages, and pricing as advised by clinicians
• Maintain confidentiality and professionalism in all patient interactions
• Support day-to-day clinic operations and coordinate closely with admin and clinical teams to avoid any misinformation

Appointment Management & Scheduling:

• Schedule and manage patient appointments with optimal diary management, including booking, rescheduling, and cancellations
• Coordinate appointment logistics to ensure efficient clinic operations
• Process patient check-out procedures and payment administration
• Manage multiple administrative tasks efficiently while maintaining high standards

Service Enhancement & Patient Support:

• Assist with promoting products and services to ensure full booking of appointments
• Explain treatment plans and pricing clearly and confidently to patients via phone and email
• Contribute to maintaining high standards of service in a high-end medical environment
• Provide administrative support for post-treatment patient care

Candidate Profile

Essential Requirements:

• Minimum 1 year experience in patient coordination or administrative support, preferably within cosmetic surgery, aesthetics, or private medical settings
• Strong communication skills with high standards of written and spoken English
• Organised, reliable, and able to manage multiple tasks efficiently
• Professional demeanour with ability to work well with clinical and administrative colleagues

Key Attributes: Personality and commitment are key factors. We value candidates who are passionate about providing exceptional service and can maintain professionalism while delivering excellent patient coordination from behind the scenes.

Additional Information

• Competitive salary up to £34,000 based on experience and performance
• Opportunity to work in a dynamic, high-end medical environment
• Support and collaboration with experienced clinical and administrative teams
• Site-based position with no remote working options

Recruitment Process

Candidates will undergo a face-to-face interview followed by a three-hour paid trial to assess fit within our team and role requirements.

This position is subject to the Rehabilitation of Offenders Act 1975, requiring a Disclosure submission to the Disclosure and Barring Service (DBS) for any prior convictions.

Join us at BSR Health, a specialist healthcare agency. For inquiries or more information about this role, please don't hesitate to reach out.