Account Manager Life Sciences

Account Manager - Life Sciences

Patsnap is a global pre-IPO company that transforms the way organizations harness their Intellectual Property and Research & Development productivity. Our platform revolutionizes how IP and R&D teams collaborate across the entire innovation lifecycle using domain-specific AI to accelerate the creation of market-ready products. With over 12000 customers worldwide including some of the biggest names in innovation Patsnap is at the forefront of technological advancement. Our $300M Series E funding round brings our valuation to a $1 billion unicorn status and we still have a remarkable amount of growth ahead.

Role Summary:

As an Account Manager at Patsnap you will play a pivotal role in driving customer success and revenue growth by managing a portfolio of innovative clients in the life sciences vertical. This position is at the heart of building lasting relationships driving renewals and uncovering opportunities for expansion. Youll collaborate with some of the worlds leading innovators ensuring they derive maximum value from Patsnaps solutions while achieving your retention and growth targets. If you thrive in a fast-paced dynamic environment are customer-obsessed and have a passion for innovation and life sciences this role is your opportunity to make an impact!

This is a hybrid position in our London UK office with the expectation to work from the office on Wednesdays. You are welcome to work out of the office more often if you wish!

What Youll be Doing:

• Key point of contact for an account pack consisting of our customers working towards a net renewal and expansion target (80% renewal 20% expansion)
• Build and maintain strong relationships with some of the worlds greatest innovators
• Identify and grow opportunities within your account pack
• Negotiate commercial agreements conduct customer Kick-offs and Quarterly Business Reviews
• Prioritize tasks while effectively managing internal and external stakeholders
• Consistently deliver rolling 90-day forecasts
• Keep up to date with all major product updates and articulate their value to our clients
• Clearly communicate progress of initiatives to internal and external stakeholders
• Ability to show aptitude for using these things: Outreach Salesforce Pendo Gong LinkedIn Sales Navigator and other tools within the Patsnap tech stack
• Use internal and external resources to master Account Management concepts in SaaS and become a Patsnap subject matter expert

About You:

• 2 years of experience in a B2B sales or client facing roles
• Leads by example and exemplifies Patsnaps iLOGIC values
• Self-starter with a desire to learn and grow quickly
• Curious adaptable and thrive working in an innovative and fast-paced environment
• Foundational understanding of Sales Methodologies
• Foundational understanding Customer Success in SaaS
• Comfortable presenting to both end users and decision-makers
• A team player when it comes to internal collaboration
• Education or sales experience in life sciences industry highly beneficial

What Youll Love:

• 25 days annual leave allowance bank holidays (Additional time off based on service up to a maximum of 5 extra days)
• 2 company paid volunteering days
• Eyecare voucher scheme
• Private healthcare with Axa Healthcare
• Private pension with Scottish Widows
• Parental leave policies
• Perkbox benefit scheme we aim to reward our Patsnappers for all their hard work as much as we can.
• WFH stipend
• Cycle To Work scheme
• Life Assurance
• Payroll giving

Our Values:

• Integrity: We hold each other accountable for our actions.
• Leadership: We lead by example and inspire each other to reach for new heights.
• Openness: We are open and honest and share our ideas with care and consideration.
• Growth: We are lifelong learners who aspire to improve each day.
• Innovation: We seek out new ways to solve problems.
• Customer: Our customer is at the center of everything we do. Their success is our success.

Patsnap is proud to be an equal opportunity employer (EOE) that champions diversity. We do not discriminate based on race religion national origin citizenship sex gender identity or expression sexual orientation pregnancy age or marital veteran/military or disability status or any other protected status in accordance with federal provincial/state or local laws.

Even if you dont meet 100% of the above qualifications we encourage you to apply and tell us why youd be a great fit for this role! If you require any accommodations during the interview process please email us at emailprotected so we can best support you.

Required Experience:

Manager