Apprentice Customer and Business Development Executive (Customer Service Practitioner)

Summary

An exciting opportunity for a confident individual to become part of the Apprentice Customer and Business Development team with this organisation. The role is exciting and allows the individual to network and learn all about client leads and sourcing within the Property Sector. The role is customer facing both online, by telephone and face to face.

Wage

£11,778 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Apprenticeship minimum wage for the first 12 months and then increase to national minimum wage for age for the remainder.

Training course

Customer service practitioner (level 2)

Hours

Monday to Friday, offices are open from 10.00am - 5.30pm. Individuals will be required to work 30 hours per week – this will be discussed – hours may increase.

30 hours a week

Start date

Monday 6 October 2025

Duration

1 year 3 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

This diverse role will encompass a wide range of tasks, ranging from administration, marketing, customer liaison and networking, but the bulk of the role will be customer engagement. Contacting customers / landlords to provide them with information on services and products offered by the company with a view to managing their property.

Where you'll work

20 WHITE CHURCH LANE
LONDON
E1 7QR

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

CROWN VOCATIONAL TRAINING LIMITED

Training course

Customer service practitioner (level 2)

What you'll learn

• Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
• Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
• Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
• Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
• Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
• Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
• Demonstrate patience and calmness.
• Show you understand the customer’s point of view.
• Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
• Maintain informative communication during service recovery.

Training schedule

Customer Service Practitioner Level 2:

• Will have monthly / bi monthly college sessions
• Employer will support with 20% off-the-job learning
• Work towards an End Point Assessment

Requirements

Essential qualifications

GCSE in:

GCSE Maths and English (grade 3 or above)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Presentation skills
• Administrative skills
• Team working
• Initiative
• Patience
• Professional disposition
• Affable disposition

Other requirements

Very fast paced role - involving lots of communication with public sector and private sector people. 2 minute walk from Whitechapel Gallery. PREVIOUS APPLICANTS PLEASE DO NOT RE-APPLY.