Head of Operations

Position: Head of Operations

Base Location: London

Working Pattern: Permanent / Full Time / 40 hours per week

Salary: £80,000 to £90,000 per year, plus performance related incentives

And company car / allowance with fuel card

What we Offer:

• Career stability with a growing organisation.
• Pension scheme, Life assurance & access to flexible benefits scheme.
• 32 days annual leave
• Employee Assistance Programme with 24 hours telephone and online access
• Access to Flexible Benefits Scheme (including discount to retailers, bike to work scheme and many more).
• Plus, other benefits for you and your family.

About Sureserve Energy Services:

At Sureserve Energy Services UK, excellence is not just an expectation; it's our standard. With a driven team of nearly 600 professionals, we are at the forefront of providing stellar asset and energy services across the UK. Our mission is simple yet powerful: to elevate the quality of life in the communities we serve by innovating and improving the spaces where people reside, work, and gather.

Our company is growing, and we have an excellent opportunity for a Head of Operations who shares our commitment to quality, service, and environmental improvement.

The Head of Operations will oversee the successful delivery of multiple renewable energy schemes in domestic properties across the Greater London area. This is a pivotal role, where you will be the main point of contact for clients, internal stakeholders and third-party subcontractors. You will also ensure seamless project execution that enhances energy efficiency and client satisfaction.

You will play a key part in the Senior Management Team at Sureserve, whilst maintaining an efficient and profitable operation.

What will you be doing?

• You will be the main point of contact for Internal Stake Holders, Clients (Local Authorities, Housing Associations) and 3rd Party Sub-Contractors to enable the smooth delivery of multiple schemes to deliver Renewable Energy Solutions into Domestic Properties in the Greater London area, enhancing energy efficiency.
• Working with the heads of departments on the implementation of allocated large-scale capital projects putting in place appropriate relationships with project managers, operational staff, client teams etc.
• Implement and monitor KPI’s to ensure operations are meeting targets for productivity, quality, cost and customer satisfaction.
• Regular reporting on KPI’s identifying trends and taking corrective actions to stay ahead of target.
• Develop and lead a high-performing operations team by focusing on training and performance management.
• Maintaining an awareness of all current trends & trading conditions within the marketplace in which you trade, including competitors/work practices/client trading patterns/benchmarking etc.
• Ensure the retention of current clients and develop potential business partners.

What Should You Have?

• Previous experience working as a Head of Operations / Operations Manager within a Construction or Energy Solutions environment.
• An understanding of Renewable Energy Solutions and working with Local Authorities or Housing Associations.
• Proven experience of dealing with key internal stakeholders and third-part contractors
• A track record in developing and leading a high performing operations team.

Working with an Equal Opportunity Employer

Sureserve is committed to creating a diverse and inclusive workplace. We celebrate individual differences and believe that they contribute to our collective success. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

As part of our commitment to Inclusivity, we offer reasonable adjustments throughout the recruitment process for individuals who may require them. If you feel you need any adjustments, please contact you recruiter.

Please note, Eligibility to work in the UK is required, and candidates will undergo employment screening including a DBS Check prior to starting employment.