Manager, Partner Network - UK, London, Virtual, EUROPE

Manager, Partner Network - UK, London, Virtual, EUROPE

Start your journey with BCD: Grow, connect, collaborate and celebrate with our global team

Manager, Partner Network (Hybrid)

Full time, United Kingdom

In this role, you will work closely with VP Operations to manage BCD Travel partner network organization with the main focus to create and maintain strategic partnerships. Seek for opportunities to optimize the performance of the Partner Network by augmenting and injecting TMC mindset/professionalism into our partnership so that they can deliver best in class operations to our customers.Manage all aspect of the Partner Network commercial matters and work closely with BCD internal team to ensure smooth and efficient running of the partner network program by ensuring overall Service Level Agreements are met.

As a Manager, Partner Network, you will

• Manage Partner Network Escalations (Commercial) and provide appropriate solutions and recommendations
• Assist with the development of procedure manuals and training materials.
• Engage in conference calls with (internal) to share best practices, expectations, process alignment as well as learning opportunities.
• Liaise with internal client, program partners and other departments/business units on commercial/operations issues, program updates and changes, communication updates.
• Ensure high level of professionalism and internal customer satisfaction delivered in accordance to the SLAs

About you

• Extensive relevant years of experience.
• Good understanding of the regional markets
• Skills in interpersonal relationship, project management and influencing and collaborating with all stakeholders.
• Overall understanding of customer needs and timely service recovery.
• Understanding of call center management
• Strong oral and written communication skills in English.

About us
We’re a market leader in travel management: We help people and companies travel smart and achieve more, and our clients include some of the world’s best-known and most innovative business and consumer brands. We operate in more than 100 countries, and the majority of our 10,000+ people work virtually (because a 10-second commute usually makes awesome sense). We’re committed to sustainability and to driving success for our customers, our business and ourselves. Learn more about BCD Travel .

Your life at BCD

Working at BCD means connecting, collaborating and celebrating. You’ll be part of a virtual, dynamic and flexible work environment that fosters a good work-life balance so you can focus on what makes you happy. But don’t just take our word for it! Hear why people join BCD and more about the great perks of Life at BCD .

You’ll be offered

• Opportunities to grow your skillset and career
• Generous vacation days so you can rest and recharge
• A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools
• Travel industry professional perks and discounts
• An inclusive work environment where diversity is celebrated

Ready to join the journey? Apply now !

We’re dedicated to building a diverse, inclusive and authentic workplace. If you’re excited about a role, but your experience doesn’t align perfectly, we still encourage you to apply.

We are committed to providing reasonable and necessary accommodations to ensure all employees can perform their roles effectively. For accommodation requests or further information, contact our Talent Acquisition department at [email protected].