Community Manager (Operations)

Location: London (Hybrid, min 3 days in Office in Farringdon)
Salary: £40,000 - 50,000

Work.Life is a flex workspace provider for businesses who care about people.
We believe that happy teams deliver measurable benefits for businesses. That’s why everything we do, from workspace design to delivering a best-in-class personal service, is designed to create happy working environments. We have shared workspaces across London, Reading and Manchester; with 8,000+ members; and an amazing team of nearly 70 Work.Lifers who share our ambition to redefine the workspace experience for the better.

About the Role

Work.Life believes that what keeps members with us is the sense of belonging that grows once they walk through the door.

Over the last few years, our community has evolved organically site by site, shaped by brilliant local teams and the needs of our members. Now, as Work.Life grows, we are ready to be more intentional. This role exists to take what already works, level it up, and design a thoughtful, consistent community experience that members would truly miss if it disappeared.

The Community Manager role is about building the next chapter of Work.Life ’s community. It sits at the intersection of strategy and human connection: shaping how community shows up across our spaces, while staying grounded in the everyday experience of our members.

You will own the community layer of our membership. That means moving us from reactive, site‑by‑site activity to a clear, repeatable approach that still leaves room for local character. It also means creating value beyond the physical workspace through networks, cohorts, partnerships, and events that genuinely support our members’ work and growth.

This is a role for someone who sees community as a long‑term investment and works collaboratively with the entire business to calibrate us as we build our future.

What You’ll Be Responsible For

Building a consistent, high‑quality community experience

You will define what “great community” looks like at Work.Life and ensure it is delivered consistently across all sites. This includes setting principles, frameworks, and touchpoints for member engagement that our on‑site teams can confidently bring to life.

Creating a strategic layer of value beyond the office

You will design and own initiatives that add real value to membership outside of the day‑to‑day workspace. This may include curated member cohorts, founder or leader communities, meaningful benefits, a well‑run intra‑member network, and a considered programme of useful, relevant events. The aim is to create something members actively choose to engage with and would notice if it were gone.

Owning Work.Life ’s community partnerships

You will manage and grow partnerships with organisations, networks, and communities that align with our members and values. These partnerships should enrich the member experience while also acting as an authentic, community‑led source of demand for Work.Life .

Shaping how we communicate with members

You will influence how we talk to members from a community perspective, ensuring communications feel thoughtful, relevant, and human. This includes working closely with marketing and site teams to keep our tone consistent and member‑centred.

Building systems that scale

You will introduce the tools, processes, and measures needed to run a connected community across a growing portfolio of spaces, without losing warmth or care. This includes digital community platforms, feedback loops, and clear ways to understand what’s working. You’ll track and articulate how community initiatives contribute to retention, referrals, and member lifetime value, using insight to prioritise what we invest in.

Championing community internally

You will be a strong internal voice for community, helping teams across the business understand its value and how their work contributes to it. As Work.Life grows, you’ll help embed community thinking into how we make decisions.

Who this role is for someone who:

• Has built and scaled communities intentionally, not just hosted events;

• Is comfortable operating at both strategic and hands‑on levels;

• Thinks in systems, frameworks, and long‑term value;

• Cares deeply about member experience and human connection;

• Can bring structure without stripping away personality;

• Enjoys working cross‑functionally and influencing without hierarchy.

This role is not for someone who:

• Sees community primarily as social programming or hospitality;

• Prefers short‑term campaigns over long‑term foundations;

• Is uncomfortable with ambiguity or building from first principles;

• Wants a purely site‑based role.

Your Skills

• Community at Scale: You have previously owned and scaled a community or membership programme across multiple sites, chapters, or audiences, creating shared standards and frameworks while allowing for local nuance.

• Creating Value: You have designed and delivered initiatives such as cohorts, peer networks, benefits, or curated events that members actively chose to engage with and that demonstrably increased retention, engagement, or perceived value.

• Partnerships Management: You have sourced, structured, and owned partnerships end to end, using them to enrich a member or customer experience while also contributing to qualified leads or sustainable growth.

• Communication & Confidence: You have facilitated or managed communities made up of founders, executives, or senior decision-makers, maintaining trust, relevance, and engagement over time.

• Process Improvement: You have operated community programmes using clear systems and tools (such as CRMs, member platforms, or feedback mechanisms) and used insight and data to prioritise, improve, and scale what works.

Why you’ll love Work.Life

Work happiness is our passion, and this starts with our own team. We offer a supportive working environment, plenty of training and development opportunities, competitive salary, monthly wellness package, team joy budget, quarterly socials and more, so you can work happier.

At Work.Life , we’re committed to providing an inclusive environment for our team and our members, as we believe that diversity breeds a more innovative, creative, and caring culture.We’re an equal opportunity employer. Everyone who applies to Work.Life will be considered for employment without attention to race, age, ethnicity, religion, sexual orientation, gender, family or parental status, or disability status. Ready to join the Work.Life way? We’re excited to hear from you. Here’s our Privacy Policy – by applying for this job you accept how we will use your data.