Housing Service Assistant

South Africa Tempest Resourcing

Hackney, Greater London

️ About the Role

This is a front-line housing services role with a strong focus on customer service and repairs case management. The successful candidate will be the first point of contact for tenants reporting repairs or seeking housing support.

Key responsibilities include:

Logging, monitoring, and following up on repairs requests from tenants.

Liaising with contractors, operatives, and internal housing teams to ensure repairs are completed on time.

Providing a calm, empathetic, and professional service to all residents, particularly those who may be hard of hearing or require additional support.

Handling customer queries with patience and diplomacy, escalating urgent or complex cases as necessary.

Maintaining accurate case records and updating housing/repairs systems.

Acting as a bridge between residents and housing/repairs teams, ensuring tenants feel heard and supported.

✅ Candidate Profile

The ideal candidate will bring:

Previous experience in customer service (preferably within housing, repairs, or property services).

Excellent communication skills with the ability to adapt to vulnerable or hard-to-hear tenants.

Strong organisational and IT skills for accurate case recording.

The ability to remain calm and solutions-focused when dealing with challenging situations.

A strong customer-care ethic with a commitment to high service standards

Posted 2025-09-11

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