Room Service Waiter/Waitress

WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK’s #1 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS!

The Hilton London Canary Wharf is a modern, full service hotel with 282 Guestrooms in the heart of London’s financial district. Conveniently located just 2 minutes from South Quay DLR Station and 5 minutes from Canary Wharf underground station. Close to the City, Olympic park and the O2, the hotel welcomes a wide range of guests here on business and leisure. Consistently voted within the top 5 Hilton properties within the UK & Ireland.

A WORLD OF REWARDS

• Hourly rate of £12.88 plus service charge

• Free and healthy meals when on duty

• Grow your Career Personal Development programmes designed to support you at every step of your career

• A chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing ()

• Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)

• Team Member Referral Program

• High street discounts: with Perks at Work

• Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)

• Discounted dental and health cover

• Modern and inclusive Team Member’s areas

As a Room Service Waiter/Waitress you are responsible for preparing orders, set trays and delivering items to guest rooms in an attentive and efficient manner, and ensuring to provide excellent quality service as per the Hotel Standard operating procedure.

What will I be doing?

• Shifts usually starts from 4pm till midnight

• Preparing orders

• Setting tables and trays according to type of food ordered and the hotel's service standards
• Delivering items to guest rooms in an attentive and efficient manner
• Ensuring excellent quality service as per the Hotel Standard operating procedure
• Recording order details in an electronic system or writing them on a receipt
• Collecting payment for room service orders from guests upon delivery of food and beverages
• Checking in with guests to ensure satisfaction with each food course and/or beverages
• Cleaning and removing the trolleys/trays from guest rooms and corridor

What are we looking for?

• Previous experience in a similar role
• Effective management skills
• Negotiation and influencing skills
• Positive attitude
• Excellent communication skills
• Ability to work under pressure
• Good grooming standards

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Previous experience within the hospitality industry

EVERY JOB MAKES THE STAY.

At Hilton, It Matters Where You Stay, but The Stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there is an extraordinary person working to make each Stay magical. That is why at Hilton, Every Job Makes the Stay.

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