Head of Business

Role overview

We are currently looking for a Head of Business to supervise, manage, and motivate the team, providing support and training, and ensuring that performance targets are achieved.

Key responsibilities

Your key responsibilities as Head of Business will be to:

Strategic Leadership

• Vision and Strategy: Developing and executing the dealership's overall strategy to drive business growth, increase market share, and ensure long-term profitability.
• Goal Setting: Establishing short-term and long-term business goals aligned with the brand and the dealership's aims.
• Monitoring Performance: Regularly reviewing financial performance, customer satisfaction metrics, and operational efficiency to identify areas of improvement.

Sales and Marketing Oversight

• Sales Targets: Setting and monitoring sales targets for both new and used vehicles, as well as aftersales services (parts and service departments).
• Marketing Strategies: Working with marketing teams to develop and implement promotional campaigns, customer engagement strategies, and brand-building activities.
• Customer Retention: Driving initiatives that enhance customer satisfaction and loyalty, such as exceptional after-sales service and engaging customer experiences.
• Citygate: To promote a positive Company image at all time to promote good departmental and inter-departmental relations

Financial Management

• Budgeting and Forecasting: Overseeing the preparation of budgets, forecasts, and financial reports to ensure profitability.
• Cost Managment: Monitoring expenses and implementing cost-saving initiatives without compromising the quality of service.
• Profitability: Ensuring that all departments (sales, service, parts) are operating profitably and contributing to the overall financial health of the business.

Operational Management

• Day-to-Day Operations: Managing the daily operations of the dealership, ensuring smooth workflows in all departments (sales, service, parts, admin).
• Inventory Management : Overseeing vehicle and parts inventory to maintain optimal stock levels and reduce holding costs.
• Supplier and Manufacturer Relationships: Building and maintaining strong relationships with vehicle manufacturers, parts suppliers, and other business partners.

Leadership and Team Management

• Team Leadership: guiding a team of department managers (Sales, Service, Parts, Finance) to ensure that they meet their targets.
• Talent Development: Ensuring proper training, development, and motivation of staff to enhance performance and morale.
• Recruitment and Retention: Hiring key personnel and creating a work environment that fosters employee retention.

About You

As the Head of Business, you will ideally have the following skills and experience:

• Able to demonstrate effective people management skills
• Able to communicate effectively to build relationships with employees and customers
• To ensure our operations meet brand standards by conducting regular checks
• Develop and roll out dealership marketing strategies in conjunction with group head of marketing
• Support the team in providing a high level of customer satisfaction

What's in it for you?

With our benefits there is something good for everyone. We're a progressive business that believes building a good team culture is not only good for everyone who works for us – but it makes a difference to how we engage with customers too. That's why when you join Citygate, you can expect to receive a wide range of impressive employee benefits including:

• Access to our in-house training academy for everyone
• Internal career progression opportunities across our various brands and locations
• High street discounts
• Wellbeing portal
• Employee assistance programme
• Purchase, service and parts discounts
• Employee referral scheme
• Standard company benefits such as pension, life assurance cover and cycle to work scheme

About Us

Citygate is a highly successful, privately owned business that has grown significantly over the past twenty years to 650 employees across multiple locations including London, Berkshire, Hertfordshire and Buckinghamshire. We work with global brands (Volkswagen Passenger Cars, Volkswagen Commercial Vehicles, SEAT, CUPRA, ŠKODA and Kia), provide excellent quality training and internal progression opportunities.

Why Citygate

Citygate is founded on a simple vision: “to grow a business we are proud of through a commitment to excellence”. As a privately owned and entrepreneurial business, we're welcoming, inclusive, have a great team ethic and have worked hard to create a positive working environment that we can all be proud of.

We have ambitious plans for the future and we need focused and skilled teams to help us achieve this. That's why every Citygate employee has access to our award-winning learning programme, whether that's operated from our purpose-built Citygate Academy facility or through working with our brand partners.

The inventive automotive industry has always been popular with the innovators and creators. But now, more than ever, it's the perfect career space for those looking to stand at the forefront of change – specifically, the transition to Electric Vehicles.