Technical Support Engineer WCC621467

Job Details:

Salary range: £42,912 - £57,495 per annum. Salary negotiable depending upon experience
Work location: Westminster City Hall, 64 Victoria Street, Westminster, SW1E 6QP
Hours per week: 36
Contract type: Permanent
Closing date: 19 September 2025

About Us:

THE EXTRAORDINARY STORY OF 809 CONNECTED BUSINESSES

Digital and Innovation in Westminster City Council is a world of extraordinary stories, where creative and enterprising people put local residents and businesses first.

Today, Westminster is the most connected borough in London. But, when David joined us in the mid-2010s, small businesses were still struggling to get connected to fibre. Without gigabit-capable broadband, some companies even resorted to biking memory sticks around the city, simply to share files with clients.

Although still in a junior role, David took the initiative and successfully made the business case for £2.8 million of European funding to support connectivity for small businesses across Westminster. Feedback from businesses has been overwhelmingly positive as the project has enhanced their communications with clients. The new connectivity allows them to make video calls and work remotely. As the pandemic hit and many more people needed to work from home, it became clear just how vital this investment had been.

Fast-forward a few years. Westminster is leading the way for connectivity, as a result of the project businesses are thriving, and David is heading up a service of his own responsible for delivery of the Smart City strategy.

The Role:

As a Technical Support Engineer, you can make your own powerful contribution to Westminster’s success. In this hands-on role, you will provide responsive and effective 1st and 2nd line technical support to a wide and diverse user base, ensuring high standards of service delivery across the organisation. Working collaboratively with a skilled and supportive team, you’ll help manage user issues across multiple platforms, including Windows 10/11, Microsoft 365 applications, and Mac OS environments.

You’ll deploy, update, and manage applications using Intune and SCCM, as well as support Intune and Autopilot provisioning to streamline the device lifecycle. With strong experience in identity services, you’ll maintain and troubleshoot Active Directory, Azure Active Directory, Entra, and Group Policy environments. You’ll also apply your knowledge of Microsoft Surface laptops and Mac devices to deliver efficient cross-platform support.

Your day-to-day responsibilities will include performing diagnostic tests, coordinating with 2nd line support to resolve incidents, and carrying out basic hardware repair tasks such as equipment swaps and peripheral replacements. You’ll install, migrate, and optimise Microsoft Office systems within enterprise IT environments and deliver brief tutorials to users to help them get the most from digital services.

Supporting customer-specific products and systems following training, you’ll escalate unresolved issues to the appropriate teams and contribute to service improvement through consistent user engagement. With a clear focus on efficiency and service quality, you will play an important part in empowering over 3,500 users to deliver frontline services that make a real difference to the community.

Please refer to the for more information.

About You:

You’ll bring hands-on experience with Microsoft Intune and SCCM for deploying and managing applications and devices. Proficiency in managing Active Directory, Group Policy, and Intune environments is essential, along with strong knowledge of Intune and Autopilot for device provisioning and lifecycle automation.

Your background includes delivering high-quality 1st and 2nd line technical support in a fast-paced setting, with solid experience supporting Windows 10/11 and Mac OS platforms. You’ll be familiar with Microsoft 365 applications, capable of resolving common user issues and performing configuration tasks.

You will have a working knowledge of identity and access management, including administration of Active Directory, Azure Active Directory, and Entra. You’ll demonstrate practical skills in supporting Microsoft Surface and Mac devices and be confident performing basic hardware diagnostics and repairs.

With the ability to install, migrate and optimise Microsoft Office systems, you’ll also provide basic user tutorials to improve engagement with IT tools and services. A customer-focused mindset, combined with effective troubleshooting skills and a readiness to escalate complex issues when needed, will be key to success.

You’ll be confident in adapting to customer-specific platforms after training and recommending appropriate IT solutions aligned to business needs. Strong time management skills and the ability to deliver mid-duration technical tasks independently will ensure you can meet user needs while contributing to a responsive and high-performing IT support service.

Westminster City Council is committed to supporting Care Leavers into the workplace. Care Leavers seeking their first job and who wish to be considered under our scheme, will automatically be invited to interview should they meet the essential criteria for the role.

What We Offer:

Westminster is an amazing place. We are home to more than 200,000 residents from all backgrounds, over 50,000 vibrant and vital businesses and three-quarters-of-a-million people work in Westminster. Westminster City Council’s strategy is to work towards a Fairer Westminster. A Fairer Westminster is one in which our communities are at the heart of our decision-making and help to determine the city’s future. By working directly with our communities and other partners, we can build a more inclusive city that celebrates our diverse communities, and where residents, workers and visitors from all backgrounds will feel welcome and safe. 


At Westminster City Council, we pride ourselves on being an inclusive workplace and employer of choice. We encourage and welcome applications from people from all backgrounds and aim to have a workforce that, at all levels, represents the communities we serve. We champion equality, diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued, has a sense of belonging and is empowered to be their best, that is the Westminster Way. To find out more about how we do this visit 


As a forward-thinking Council we appreciate that people work in different ways, therefore our staff benefit from working a range of flexible working patterns as well as Agile working.


The Council is a Disability Confident Employer. If you have declared a disability in your application, we guarantee an interview if you meet the essential criteria of the job. If you are invited for interview, you will be asked if you need any reasonable adjustments in order to attend, and we will make these wherever possible.