Head of Housekeeping

Job Details

Role: Head of Housekeeping at The Imperial (New Opening Hotel)

Hours: 40 Hours

Location: Bloomsbury, London

About Us:

Imperial London Hotels is a family run company with a 187-year legacy, dedicated to putting authentic London experiences within everyone’s reach. In Summer 2026, we open the doors to our fully re-imagined hotel, The Imperial – a new lifestyle offering within our portfolio. With 357 bedrooms, multiple dining venues, a workout studio and destination rooftop bar, this will be a new beacon, bang in the heart of Bloomsbury, London.

About the Role:

We are searching for an experienced and meticulous Head of Housekeeping to lead the department for our relaunch. As a senior leader in the operation, you will uphold the highest standards of cleanliness, presentation and guest experience.

Reporting to the Operations Manager, you will guide, inspire and develop a high‑performing housekeeping team, ensuring seamless day‑to‑day delivery and consistently exceptional guest stays.

What You’ll Be Doing:

• Leading all housekeeping operations, ensuring impeccable cleanliness and presentation across rooms, suites and public areas
• Recruit, train and motivate a diverse housekeeping team, fostering a culture of accountability, professionalism and guest‑centered service
• Manage departmental budgets, staffing levels and resources to support efficient and high‑quality operations
• Ensure full compliance with health, safety and COSHH regulations, overseeing audits and documentation
• Collaborate closely with other departments to deliver smooth operations and exceptional guest experiences
• Conduct routine inspections, coordinating with maintenance teams to address any issues promptly
• Oversee laundry operations, stock control, and ordering of amenities
• Manage departmental payroll and scheduling to align with operational and budgetary goals
• Implement best‑practice processes and contribute to continuous improvement initiatives

Who You Are:

• You will be experienced in a senior housekeeping role ideally in a new opening hotel environment
• Exceptional attention to detail, with the ability to deliver consistently high standards in a fast‑paced operation
• A strong people leader with proven experience in developing and motivating high-performing teams
• Excellent organisational and planning skills, with experience managing budgets and resources
• Proficiency in hotel management systems
• Strong communication skills and the ability to build effective relationships with guests, team members and suppliers
• Innovative mindset with a focus on elevating guest experience and operational efficiency
• Flexibility to work varied shifts in line with a 24/7 hotel operation
• Fluency in English - additional languages are advantageous
• Passionate about hospitality and committed to delivering exceptional guest experiences

What’s In It for You:

• 28 days holiday, rising to 33 with length of service (including bank holidays).
• Access to ILH Training Academy programmes, apprenticeships and supported study
• Holiday Purchase Scheme
• Complimentary uniform dry‑cleaning, plus discounted personal dry‑cleaning
• Interest‑free Season Ticket Loan
• Workplace Pension
• Team member flat rate and 50% friends and family hotel discount
• 50% discount across ILH F&B outlets
• Discounted drinks at Blooms Café
• Employee‑funded Health Cash Plan
• Local Bloomsbury discounts
• Early Pay access
• Shopping discounts with selected retailers
• Salary sacrifice schemes including nursery care, cycle to work, and technology
• Access to mental health first‑aiders, wellbeing support and the Employee Assistance Programme

Ready to Help Shape the Future of Imperial?

If you are ready to lead a key department at our newly reimagined flagship hotel and play a central role in creating exceptional guest experiences from opening day onward, we would love to hear from you!