Technical Program Manager

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

We are seeking a Technical Program Manager to join our Platform and Technology teams. Your mission is to help make our Platform and Technology teams the best in Fintech.

Your work will be framed by three core questions:

• Requirements Gathering: Do engineers and stakeholders have all the information and knowledge needed to deliver value for our customers?
• Delivery: What can be done to identify and remove all impediments faced by the teams in delivering value for our customers? What metrics will support the team to make incremental improvements to their ways of working? Do stakeholders have visibility over the delivery information they need?
• Agile & Lean Practices: How can we ensure a culture of continuous learning in agile and lean practices, so the team becomes more engaged, effective, and efficient?

Key Responsibilities:

Requirements Gathering:

• Understand and address impediments affecting engineers’ ability to deliver value quickly and sustainably for our customers.
• Support engineers and stakeholders in gathering requirements for developer workflows and tooling.
• Collaborate with internal and external teams to develop and maintain technical documentation.
• Ensure requirements are sufficiently detailed for sprint planning, including both functional and non-functional requirements.
• Clearly define the definition of ready and definition of done.

Delivery:

• Work closely with the Engineering Manager and Product Manager to gather detailed requirements for new features and products to be delivered by the Platform and Technology teams.
• Facilitate (rather than directly perform) the process of turning requirements (epics) into user stories and tasks with clear acceptance criteria, in partnership with Dev Leads and engineering teams, as appropriate for the TPM role.
• Improve flow efficiency and proactively unblock the scrum team during sprints.
• Manage stakeholder relationships and reporting of operational delivery metrics.

Programme Management:

• Lead programme management of key technology and business roadmap initiatives, ensuring alignment with organisational goals and successful delivery of strategic projects.

Agile & Lean Practices:

• Facilitate standard agile ceremonies.
• Suggest improvements to agile ways of working to increase productivity and employee engagement.
• Foster a culture of continuous learning and improvement in agile and lean practices.

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Qualifications

Experience:
Experience working alongside infrastructure, DevOps, SRE, CI/CD, or similar technical teams.
1+ years’ proven experience in a Technical Program Manager, Scrum Master, or Business Analyst role, preferably in a software-first Fintech or start-up environment. Alternatively, you may be a software engineer looking to move into delivery management.
Comfortable working with agile frameworks such as Scrum or Kanban.
In-depth knowledge of agile processes and principles, with real experience in creating environments that adhere to them.
Proven track record of removing impediments to deliver value for customers and the business.
Ability to define a product backlog using standard categories such as epics and user stories.
Knowledge of, and interest in, AWS tools and technologies, Kubernetes, CI/CD tools and techniques, Infrastructure as Code (e.g., Terraform, CloudFormation), or Cloud Native practices.
Experience in a technical delivery role such as Software Engineer or QA Engineer is advantageous.

Personal Attributes:
Accountable for getting things done.
Naturally collaborative, with the ability to influence colleagues in small, cross-functional scrum teams.
Able to adapt communication style and technical detail to suit the audience.

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.