Individual Giving Officer

Role overview

Reporting to: Head of Fundraising and Development

Key details

• Contract type and hours: Permanent, Full-time

• Salary: £31,200.00 - £34,736.00

• Location: New Horizon Youth Centre, 68 Chalton Street, London, NW1 1JR

• Application deadline: 9am, Thursday 2nd April 2026

• How to apply: complete our application form below, submit your CV and write a 2 page cover letter/supporting statement. Please don't include your name or address in your CV or cover letter.
  

Main tasks and responsibilities

As our Individual Giving Officer, you will join an energetic team and play a pivotal role in leading the marketing, delivery, development, and stewardship of NHYC's Individual Giving programme. This includes managing direct marketing acquisition and retention campaigns, developing new propositions, and expanding our reach to new audiences.

You will be responsible for managing existing activity, marketing channels and audiences, and at the same time identifying and developing exciting propositions targeted at new and existing audiences. Through your effective onboarding, retention, and engagement plans, you will ensure that our donors maximise their fundraising potential and have a great experience supporting NHYC. We have a very data-led individual giving program and as part of your role you will support with the data management that underpins not only individual giving, but our wider fundraising infrastructure.

Within this role you will get lots of autonomy, the opportunity to learn and develop, and raise much-needed funds for our work supporting young people experiencing homelessness. Working from our bustling day centre, you'll be at the heart of our operations, staying connected to the profound impact of our organisation firsthand.

This closeness to our frontline services ensures that you'll witness the tangible difference your fundraising efforts make in the lives of young people every day, making New Horizon Youth Centre an energising place to fundraise.

If you're seeking not just a job but a deeply fulfilling experience where your work directly transforms lives, where you'll forge lasting connections with funders, colleagues, and the young people we support, then New Horizon Youth Centre is for you. Join us in making a difference and shape a brighter future for the young people experiencing homelessness in London.

FUNDRAISING

1. You will be responsible for individual giving, including regular and one-off supporters.
   

2. You will develop and deliver innovative and effective supporter journeys, products and propositions with a focus on digital marketing channels.
   

You will support the Head of Fundraising and Development to implement a donor stewardship programme for all donors, including one-off, regular givers and community fundraisers.

1. You will need to work closely with the Communications and Campaigns Manager to develop and implement a digital fundraising strategy to support planned digital marketing activities including social media and paid advertising.
   

2. You will, alongside the wider team, ensure fundraising systems and processes comply with Charity Law, the Data Protection Act and the Code of Fundraising Practice, alongside NHYC’s Ethical Fundraising Policy and Know Your Funder Policy.

EVENTS

1. You will assist with the organisation of fundraising events where individuals are in attendance as required.
   

2. You will ensure that every activity adheres to the health and safety procedures and guidelines, including carrying out risk assessments in line with the organisation’s policies.

DATA AND ADMINISTRATION

1. You will develop insight and understanding of our supporter base through management of our CRM system.
   

2. You will handle all Gift Aid declarations and work closely with finance for streamlined financial administration.
   

3. 1. You will ensure all donations received through a number of online platforms are processed quickly, correctly, and donors are thanked in a timely manner.

OTHER

1. You will involve young people in our fundraising work where appropriate.
   

2. You will follow and implement NHYC’s policies, procedures and performance expectations in all functions of the post.
   

3. You will undertake as required any other duties compatible with the level and nature of the post and/or reasonably required by the Head of Development, CEO or wider Leadership Team.
   

Person specification

We are looking for an individual who can demonstrate the following competencies to a high level and want to use these to the full in their work.

ESSENTIAL EXPERIENCE, SKILLS AND KNOWLEDGE

1. Demonstrable track record in supporting the delivery of campaigns or fundraising appeals.
   

2. Understanding of customer/supporter journeys and planning/delivery.
   

3. Exceptional supporter care and management.
   

4. Experience of working with databases and funding pipelines.
   

5. Excellent organisation skills, adeptly managing time and deadlines.
   

6. Excellent written and verbal communication skills.
   

7. Creative thinking and solutions focussed mindset.
   

8. Experience of working with a team and individually to achieve success.
   

9. Willingness and ability to work outside of normal hours on occasion (within New Horizon’s flexible working arrangements). These include working occasional mornings and evenings when events take place.
   

10. Willingness to work flexibly in response to changing organisational needs.
    

11. Understanding of and commitment to equity, diversity and inclusion.

DESIRABLE EXPERIENCE, SKILLS AND KNOWLEDGE

1. Knowledge and passion relating to issues affecting young people and their housing.
   

2. Resourceful and able to think creatively with strong problem-solving skills.
   

Timescales and how to apply

Dates

• Closing date for applications: 9am, Thursday 2nd April 2026

• Shortlisted candidates will be informed: 7th April 2026

• Interviews: Tuesday 14th April 2026

Application process

1. Complete the application form below

2. Upload your CV  setting out your career history, education or qualifications, and other key responsibilities or achievements. DO NOT INCLUDE YOUR NAME OR INITIALS IN THE DOCUMENT FILE NAME

3. Write a cover letter / supporting statement (no more than 1500 words) highlighting your suitability for the role and how you meet the ESSENTIAL criteria listed on the Person Specification, and any additional relevant desirable points you wish to share. Do not include your name, address or any personal details.  This is an important part of your application so must be completed. We recommend you work on this in another text file (such as Word) and copy and paste it into the box below when you are ready to submit.

We do not consider incomplete applications.

You will be notified if you have not been shortlisted. However, we are unfortunately unable to provide each individual application with feedback.

If you have any questions or would like to arrange a call to discuss the role, please feel free to email us at [email protected] or call 0207 388 5560.

Click here to see the job pack in PDF format or the job pack in Word format .