Payroll Pensions Officer SC6

Job Category : Human Resources

Location : Hackney Service Centre, Hackney Council

Hours Per Week : 36.00

Start Date : Immediate Start

Start Time : 09:00

End Time : 17:00
Salary: £19.36

PURPOSE OF THE JOB:

● As a member of the Payroll and HR Systems Team, the post holder will provide efficient and effective administration and coordination support to the Payroll and Pensions Lead.

● To operate as the initial point of contact for all Pension queries, received by telephone calls, in writing, or in person, resolving where possible and signposting or forwarding on to the appropriate person where it is not.

● Provide a customer-focused service to every customer whether internal or external and ensure that issues are resolved on the first occasion wherever possible.

● Support the Payroll and Pensions Lead and the wider Payroll Team by scheduling meetings and appointments as needed, ensuring that all relevant information is captured in calendar invites, and room bookings etc. confirmed.

● Generating and sending official pensions correspondence in line with legal obligations and best practice guidance.

● Accurate note-taking as required.

● Maintain exceptional levels of confidentiality.

MAIN AREAS OF RESPONSIBILITY:

Pension duties and responsibilities:

● To provide advice to managers and employees on auto/contractual enrolment for LGPS, NHS and the Teachers Pensions scheme.

● To be responsible for dealing with both internal and external enquiries relating to auto-enrolment. In addition, ensuring that all timescales are met for statutory regulations that affect workforce pension administration.

● Produce monthly management pension reports for contractual/auto-enrolment and pension reconciliation using Google Sheets.

● With the Payroll Pension Lead, process the Pension Data Service File through to upload and resolve any errors.

● Undertake pensions queries administration on both LGPS and Teachers Pensions

● Input any pension changes into iTrent

● Process all relevant forms and upload to the administrators

Candidates/post holders will be expected to demonstrate the following:-

Education

No Mandatory Qualifications required for this role

Experience

Experience in providing advice and support to managers and employees on all Payroll and Pensions matters.

Experience in using information technology, Microsoft Office, or G-Suite Applications, to set up records and provide management information.

Experience in supporting Payroll, Pensions, or HR services through administration and the provision of information to others.

Experience in resolving customer queries/problems related to payroll matters and providing advice; taking the initiative to progress solutions.

Demonstrable experience and knowledge of processing a range of transactions using HR/Payroll/Pensions systems.

Demonstrate experience in communicating with a wide range of people and providing excellent customer care service (internal and external customers).

Experience in building effective working relationships with colleagues and customers within a team.

Experience in building effective working relationships with colleagues and customers within a team.

Knowledge

Proven up-to-date knowledge of Payroll Processes and Principles.

Knowledge of Occupational Pension schemes, final salary calculations, and contribution calculations.

Knowledge of statutory payments and deductions including SSP, SMP, TAX, and NI.

Skills and Abilities

Able to demonstrate a clear understanding of excellent customer relations and high-level customer service skills to actively manage the expectations of managers.

Attention to detail to ensure accuracy of documents issued and data recorded.

Dealing with conflicting demands whilst maintaining a high level of customer care to managers and service users.

Able to be accountable – for own achievements and the delivery of objectives by the service.

Ability to work quickly, accurately and to tight deadlines to meet payroll deadlines and service KPI’s.

Problem-solving skills with the ability to find the root cause and consider workarounds or solutions.

Able to work flexibly and adapt quickly to changing circumstances.

Ability to work on sensitive matters and to exercise tact and discretion when dealing with matters of a confidential or sensitive nature.