Head of Client Delivery

About Us

Founded at the beginning of the dot com bubble in 1996, our CEO Charles Nasser had a light bulb moment to develop a truly customer-focused IT business. Since then, Claranet has grown from an Internet Service Provider (ISP) in the UK to being one of the leading business modernisation experts, who deliver solutions across 11+ countries.

At Claranet, we go the extra mile with our people—because we believe in building a workplace where everyone feels valued and supported. Our flexible benefits package includes a matching pension scheme, healthcare, dental, insurance, discounted gym memberships, and app-supported access, all designed to meet your individual needs.

What makes us unique is Team Claranet—our internal community that supports causes close to our employees’ hearts. We offer paid charity leave, support local charities across our offices, and host annual fundraising events, all backed by a dedicated committee.

We’re proud founding members of TC4RE (Technology Community for Racial Equality) working collectively to build a more diverse and inclusive tech industry.

The Role

We are seeking a dynamic and experienced Head of Client Projects Delivery to lead and inspire a team of Project Managers and Junior Project Managers. This strategic leadership role is responsible for setting the direction of the Project Management Office (PMO), ensuring the successful delivery of critical initiatives, and aligning project execution with the organisation’s strategic goals. You will play a key role in engaging with high-value customers, driving project governance, and fostering a high-performance culture of accountability and continuous improvement

Key Responsibilities

* Overseeing a portfolio of client programmes and projects.

* Leading project and programme managers and working with stakeholders to oversee delivery leads.

* Acting as senior escalation point for delivery issues.

* Driving customer satisfaction, retention, and growth through reliable project delivery.

* Ensuring governance, compliance, and best practice across programmes.

* Partnering with account managers / customer success managers on strategy and commercials.

* Develop strategies for resource allocation, ensuring optimal deployment of technical expertise across projects and customer programmes

* Prioritise at outset embedding innovation, automation, and continuous improvement into service delivery.

* Strategic Direction & Execution

Skills and Attributes

* Leadership & People Management

* Lead, mentor, and develop a team of Project Managers and Junior Project Managers, promoting professional growth and capability development.

* Build a high-performing culture focused on delivery excellence, collaboration, and stakeholder satisfaction.

* Foster team engagement through coaching, recognition, and a focus on career progression.

* Define and drive the strategic vision for the PMO aligned with company objectives.

* Develop and implement best-in-class project management methodologies, tools, and processes to ensure consistency and quality across all projects.

* Lead the prioritization and resource planning process for all active and upcoming projects.

* Project Portfolio Oversight

* Oversee the planning, execution, and delivery of a diverse portfolio of strategic and customer-facing projects.

* Monitor project health and performance metrics across the portfolio; proactively mitigate risks and resolve issues.

* Ensure projects are delivered on time, within scope, and within budget while maintaining high standards of quality and stakeholder satisfaction.

* Customer & Stakeholder Engagement

* Serve as a strategic partner to key customers, ensuring alignment of project outcomes with client expectations.

* Act as the escalation point for critical customer and internal project issues.

* Collaborate with cross-functional leaders across Product, Engineering, Sales, and Operations to support business and customer success.

* Governance & Reporting

* Establish and maintain governance frameworks to ensure transparency, compliance, and accountability.

* Deliver regular reporting and insights to executive leadership on project performance, risks, and opportunities.

Equal Opportunities Statement

Diversity, equity and inclusion are at the heart of what we value as an organisation. Claranet is an equal opportunities employer and all qualified applicants will receive consideration for employment without regard to race, religion, sex, sexual orientation, age, disability or any other status protected by law. Our recruitment team are happy to support with any reasonable adjustments that are needed within the recruitment process