Senior Event Manager - Kings Cross Estate, London

Purpose of the Role

People, Planet, Performance, Progress – King’s Cross ambition is to be a global exemplar of progressive city life. Inclusive, humane, modern urban city living.

In this pivotal position, you'll deliver outstanding operational expertise and strategic planning across all events and enlivenment activities on the King's Cross estate. Collaborating closely with internal placemaking teams and client management, you'll bring our seasonal events calendar and enlivenment strategy to life with precision and flair.

Supporting the Head of Experience and the wider estate team, you'll champion first-class estate management aligned with the King's Cross vision. Prioritizing "brilliant basics" – such as consistent delivery, accurate reporting, and efficient time management – you'll ensure we achieve our business goals while fostering innovation through cutting-edge processes, technology, and empowered partnerships.

By cultivating a collaborative, inspiring culture, you'll unite teams around client objectives, driving logistics and operations in a bustling, ever-evolving environment. Ideal for a proactive individual with exceptional organizational skills, attention to detail, and strong communication abilities, this role empowers you to create lively, engaging public spaces that leave occupiers and visitors inspired and delighted.

This position will be responsible for leading the Experience Events Team, while managing all the Events Production Agencies and Commercial Activations across the pubic realm, as well as Retail and Commercial Occupier Customer Events.

The role will focus on ensuring the smooth planning and delivery operationally of all year-round events and commercialisation activities on the Estate in accordance with the King’s Cross Group’s Customer Experience, Marketing, Events & Enlivenment strategies.

They will achieve this by enhancing the value of King’s Cross through excellent customer services, well maintained and efficiently run facilities and thorough effective service charge management.

Managing all operational and risk aspects of events and activations to ensure the compliance of all H&S documentation; safe set up and break out of all events, with the ambition of this leading to all occupiers and visitors to King’s Cross engaged via a vibrant and colourful events and experience programme.

Assist the Head of Experience and Risk Manager in the execution and delivery of all services.

The role will lead the team to provide consistently excellent experience and events services to retailers, occupiers and visitors, ensuring compliance with regulations and Savills’ procedural standards, managing customer relationships and supporting the delivery of asset value.

The role will oversee the delivery of events both public and for our key occupiers, ensure their quality, safety, and administration of the wider estate through a seven-day operation.

As a member of the Experience Team, the role will support the Head of Experience in delivering the King’s Cross strategy and form a part of the senior team members responsible for developing and implementing a ‘one team’ work culture across the Experience Team, rather than the role operating across departmental silos.

It is expected this role significantly contributes to offering customers a first-class service experience.

Key Responsibilities

• To arrange and attend event delivery meetings.
• Manage all booking agents, 3rd Party contacts and event contractors to ensure they understand what standards are required in relation to quality of events on site.
• Manage the set-up/breakdown operation of each event.
• To manage all logistics involved with each event and liaise with all stakeholders and occupiers to ensure all are aware of event activities.
• To ensure the event’s diary is managed by the Events team and kept up to date, legal tracker and event related documents such as The Event Handbook and application forms are kept updated. Ensure that the diary is circulated to all stakeholders to keep them informed on a regular basis.
• Ensure that all relevant H&S documentation is in place for each event prior to the event being signed off.
• To ensure all H&S procedures are followed by all event contractors whilst on site from set up to break out and throughout the duration of any event.
• As part of the Estate team you will need to liaise with all stakeholders to ensure they are aware of all event activities planned and booked.
• To ensure the relevant licenses have been obtained and agreed for events.
• Liaise with all relevant departments to ensure the smooth operation of events e.g. Health & Safety, Security, Estates Team and Fabric, Engineering and Environmental Services.
• Requirement to oversee events, where necessary, which would involve working out of office hours and weekends (time back in lieu).
• As part of the estate budget having budgetary control for all event related activities.
• Liaise with client and their respective communications agencies on event logistics updates.
• Under direction from the Head of Experience, advance good client relations with appropriate occupier representatives and propagate open communication and flow of information on building and estate issues.
• Under direction from the Head of Experience, ensure that health & safety, emergency procedures and safe working practices are enforced and conform to current legislation.
• Responsible for all aspects of routine correspondence and administrative duties and the efficient running of the management office in relation to event activities.
• To attend Event & Enlivenment meetings along with Head of Experience.
• To assist the client in driving commercialisation across the Estate.
• Build good relationships with King’s Cross Estate occupiers to assess an events impact, feedback and to field their enquiries.
• Ensure event operations adhere to Estate sustainability initiatives and work with event partners to drive for the highest standards in this area.
• To manage the event, filming and commercialisation enquiry process including presenting viable event opportunities to the client for consideration.
• Attend retail and building forums and be prepared to present event updates including outlining potential operational impacts to occupiers.
• Attend regular local authority event meetings and be prepared to present event logistics updates.
• Hold a personal license and to be named as the designated premises supervisor and manage the delegating process of the premise’s licenses.

The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organisation.

Skills, Knowledge and Experience

• Excellent customer service skills and a track record of implementing successful Events and Enlivenment projects in a fast-paced estate or development.
• Strong management experience gained within high-profile office and mixed-use developments.
• Able to collaborate and partner with the key stakeholders to deliver a high-class event planning.
• Able to represent Savills’ and client interests at meetings, events and within the Central London Savills’ community.
• A strong understanding of Events management and to have at least 3 years’ experience in a senior role in event management, preferably on Estate/Public realm.
• A proven track record in managing and motivating on-site Events teams and operational management service partners.
• Experience of managing service charge/events budgets and major CAPEX projects.
• Strong commercial acumen.
• Strong leadership skills to build and maintain a high-performing team, effectively manage, and motivate the team to achieve a high level of performance, to exceed targets and overreach expectations and to retain talent.
• Being able to demonstrate and deliver commercialisation opportunities.
• Strong knowledge of H&S in delivery of events.
• Good communicator on all aspects from team on the ground to client representatives.
• Excellent customer service skills and a track record of implementing successful customer orientated activities.

Working Hours - 5 days a week, 9am - 5.30pm (with flexibility for event oversight, including out-of-hours and weekends; time off in lieu provided)

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Please see our Benefits Booklet for more information.