Retail Operations & Service Administrator

Your role in the JoJo story…

Are you passionate about retail operations?

We are looking for a Retail Operations & Services Administrator to join us! You'll play an important role in supporting the Retail Operations Coordinator in implementing JoJo's store communication strategy, ensuring our store teams have the tools and guidance they need to operate efficiently and a high standard.

While this role is predominantly remote, it will include regular time spent at our London Head Office (Battersea) and in stores, supporting our retail teams on site.

A peek into your daily adventures:

• Assist in delivering clear and consistent store communications, providing timely advice and acting as a gatekeeper to align messages with retail priorities.

• Support retail operations planning by maintaining processes, procedures, Sharepoint content, and the store calendar.

• Manage store consumables and monitor the effective implementation of NSS, PSS, and stock takes.

• Work with suppliers to ensure services are delivered in line with contracts and support store openings and closures.

• Visit stores to gather feedback and insight, contributing to continuous improvement and strong central support.

• Ensure compliance with company policies, including Health & Safety, PCI , and GDPR, while promoting a positive and inclusive brand culture across stores.

Skills that make you shine:

• Experience in a communications-focused role (customer or supplier-facing).

• Strong IT proficiency, particularly in Excel, PowerPoint, Word and Microsoft Teams.

• Previous retail experience, ideally in a clothing store environment.

• A solution-orientated mindset, with the ability to work efficiently with others to achieve optimal outcomes.

• Excellent communication skills, with confidence in engaging with multiple departments.

• Strong organisational skills, with the ability to prioritise tasks and meet deadlines.

• Adaptable and resilient in a changing, agile environment.

Just to give you a taste of our culture, we’ll be looking for you to:

• Be a brand ambassador, safeguarding our values and ethos.

• Demonstrate honesty and respect in every interaction.

• Foster collaboration and open, active listening

• Take ownership of all aspects of the role.

Perks and Benefits:

• Enjoy 25 days' annual leave plus all bank holidays

• Extra day of annual leave for each year you’re with us, up to 38 days.

• Is it your birthday? Take it off and celebrate!

• Helping plan for the future - enhanced pension scheme.

• Get on the move - cycle to work scheme.

• Financial wellbeing app - pay yourself 40% of your earned wages whenever you want.

• Saving scheme with Smart Money Cymru.

• Flexible work options.

• Enjoy fabulous social events.

• Give back with volunteer days to support our communities.

• Prioritise your well-being with our Health and Wellbeing hub.

• Specsavers voucher – Get a free sight test and contribution towards glasses (T & C’s) apply.

• We love our products! Get 40% off JoJo branded lines.

• Embrace an “It’s up to you” learning environment with ongoing training and development opportunities.

Want to know more about JoJo?

We make happy and helpful clothes and products that let children be children – in all their silly, messy, adventurous, noisy, imaginative joy. But we’re not just about selling products; we’re about creating a warm, community-centric environment for our employees and our customers. From over 70 locations across the UK and Ireland and a thriving e-commerce platform, we offer a meticulously designed collection of children’s clothing, toys, and essentials designed with love and care: always with children at the forefront of our minds.

As a B Corp, our commitment goes beyond commerce, we strive for a sustainable future and take pride in our responsibilities to the planet and our communities. At JoJo, every role, every task and every day is an opportunity to support, inspire and contribute to the well-being of our teams and our customers.

We embrace and openly welcome people from different cultures, perspectives, and experiences to create a diverse and enriched environment. We work hard to recruit, develop, and retain the most talented people, regardless of background to make sure we grow our company sustainably and with different cultural influences. By encouraging a diverse and inclusive workforce, we aim to create an environment where everyone can thrive and reach their full potential.