Corporate Complaints Officer
- Manage and investigate complaints in line with organisational policies and procedures.
- Maintain accurate and up-to-date records of complaints and their resolutions.
- Communicate effectively with complainants to ensure their concerns are addressed promptly.
- Provide regular updates to management regarding the status of complaints.
- Collaborate with internal departments to resolve issues and implement improvements.
- Prepare detailed reports and summaries of complaints for internal review.
- Ensure compliance with public sector regulations and standards.
- Support continuous improvement initiatives by identifying trends and recommending solutions.
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